Richard did a great job. After I was checked in, I was waiting for 40 minutes and nobody came out to help me. Richard noticed that I was standing there and he dropped everything to get my car looked at. He was very personable. I hope to work with Richard again.
10/14/2023
Charles S. VERIFIED CUSTOMER
He provided excellent service but my entire experience with this whole service was not excellent.
10/14/2023
Frank J. VERIFIED CUSTOMER
Great Guy
10/14/2023
Erika . VERIFIED CUSTOMER
Appreciate it
10/14/2023
Carlene K. VERIFIED CUSTOMER
Great Svs
10/14/2023
Bella D. VERIFIED CUSTOMER
Excellent Service
10/14/2023
Philip P. VERIFIED CUSTOMER
Great service, made it a great experience. Mike took care of everything and he made it worry free. Also Mike took care of everything really quick and I was surprised I had my car back so quickly.
10/14/2023
Manola H. VERIFIED CUSTOMER
Francisco is the best service advisor we have ever had the pleasure of working with.
Mr &. Mrs Manola H
10/14/2023
Renee H. VERIFIED CUSTOMER
Daniel Sanchez was very professional. He explained EVERYTHING about the diagnostic of my vehicle. Daniel even helped me install the Ford App on my phone. I have ALWAYS brought all of my vehicles to Cerritos Ford for service, they provide the best service ever.
10/14/2023
Saul B. VERIFIED CUSTOMER
Tanks
10/14/2023
Francisco T. VERIFIED CUSTOMER
Excellent costumer service from Eduardo Millan. I recomend this dealer 100. Excelente services. Thank you
10/14/2023
Eddie J. VERIFIED CUSTOMER
Excellent service! Eduardo answered all my questions and communicated with me throughout. 5 star service
10/14/2023
Jeff Y. VERIFIED CUSTOMER
11:00 appointment for basic service and needed to leave a little before 1:00. Service was completed at 1:45. DEF tank was not topped off and had to ask for top off. DEF was spilled all over truck (like someone was pissed off they had to top off. Looking for a home dealership
10/14/2023
Robert E. VERIFIED CUSTOMER
Ok
10/14/2023
Fernando S. VERIFIED CUSTOMER
Good service ????
10/14/2023
Elgie L. VERIFIED CUSTOMER
Good job this time!! Thanks to all of ya!
10/13/2023
Patty D. VERIFIED CUSTOMER
I sent my sister in law to get an oil change for my car since I had to leave to mexico, RAFAEL didn’t want to give her my discount even though this was already spoken about with Francisco, in the records you can see I have brought the vehicle before and was discounted at employee price. Francisco is great! Super nice and ready to help. Super satisfied with his help, he happened to be in a meeting with Ric when my car was picked up.
10/13/2023
Anita P. VERIFIED CUSTOMER
Joseph was very professional and courteous, my car was serviced and ready before time promised which I appreciated.
10/13/2023
Brenda R. VERIFIED CUSTOMER
The vehicle feels very shaky and unstable, it does not feel like normal.