Efficient and friendly service from staff. It’s appreciated.
2/20/2026
Alfonso H. VERIFIED CUSTOMER
Everything done was in a fashionable time and good service
2/20/2026
Adrienne S. VERIFIED CUSTOMER
Eduardo is very friendly and welcoming. He has excellent customer service skills and always keeps up to speed on the status of my vehicle. I always request him for my vehicle appointments. Thank you!
2/20/2026
Edgar R. VERIFIED CUSTOMER
Extremely satisfied with the customer service and attention given to me regarding my vehicle. Thank you Ford!
2/20/2026
Brenda P. VERIFIED CUSTOMER
Awesome Service! I Loved it.
2/20/2026
Maria C. VERIFIED CUSTOMER
Superb service!
2/19/2026
Oscar M. VERIFIED CUSTOMER
Crystal was patient and informative.
2/19/2026
Jodie H. VERIFIED CUSTOMER
Always a great service experience at Ford of Cerritos! I usually bring my vehicles in for service before work and the techs get my car out always on time to make it work!
2/19/2026
John Herman. VERIFIED CUSTOMER
Mike Mosley is one of you Best. Helpful, knowledgeable and Professional. He is a very trustworthy man.
2/19/2026
E.W. Properties. VERIFIED CUSTOMER
Mr. Mosley was attentive, courteous and professional. I was very pleased with the service experience.
2/19/2026
Amy G. VERIFIED CUSTOMER
Didn't help resolve my concern about my fuel injector recall
2/19/2026
Rebecca M. VERIFIED CUSTOMER
Rudy is great! He’s taken care of me before when I come in for service and he’s always friendly, supportive and he takes the time to explain everything. I always get 5 star service from Rudy - he’s the best!
2/18/2026
John C. VERIFIED CUSTOMER
I appreciate the short amount of time it took to get my car in.
2/17/2026
Victor G. VERIFIED CUSTOMER
Had a 7:30 appointment, i was there at 7:05 they parked me and waited more than 45 minutes. Till one lady that received me told them I been waiting for awhile. They were receiving other customers that were arriving instead of me, till someone came , so what’s the purpose of making an appointment if I’m not gonna be received at my appointment time?
2/17/2026
Candy P. VERIFIED CUSTOMER
This is a great service
2/17/2026
Guadalupe C. VERIFIED CUSTOMER
Richard Juarez was very attentive to all my concerns. Explained everything and gave me the relief that finally my concers were acknowledged and a plan of action to fix them
2/15/2026
Frank D. VERIFIED CUSTOMER
First time in and first time dealing with Oscar. A great experience.
2/15/2026
Dennis S. VERIFIED CUSTOMER
Rudolph is an asset to the Norm Reeves service team! Friendly, thoughtful, and provides exceptional service! Dennis S
2/15/2026
Irma R. VERIFIED CUSTOMER
Gracias Eduardo, por tu buen servicio que siempre me brindas. Estoy muy satisfecha. Carro se siente espectacular