We were extremely happy with the service and Aiden was very good ???? We were thankful that they were able to work on our vehicle so quickly and efficiently. Will definitely return if we ever have any service needs. 5 stars!!!
11/9/2025
Jonathon L. VERIFIED CUSTOMER
My wife’s oil change took over 2 hours to complete. She was told an hour to an hour and a half. Over 2 hours is WAY too long for an oil change.
11/8/2025
Gary B. VERIFIED CUSTOMER
Good work, but I spent over 2 hours waiting on the works oil change was a little bit excessive with an appointment.
11/8/2025
John H. VERIFIED CUSTOMER
Continuing professionalism!
11/6/2025
Gary B. VERIFIED CUSTOMER
Service Advisor did a great job chasing down the suspected issue on my Explorer and giving me suggestions/options to resolving the road noise of my vehicle.
11/6/2025
Carlos O. VERIFIED CUSTOMER
Great and prompt service!
11/2/2025
Vicki J. VERIFIED CUSTOMER
Thank you! Yes, I will be most happy to complete the survey to give my highest commendation about Anthony and the entire Service Dept at Bob Thomas Ford West. They deserve it! Thank you!
11/1/2025
Jason W. VERIFIED CUSTOMER
Initially, there were some problems with the completion of a tire rotation, but Nick was quick to have the situation taken care of.
10/27/2025
Ann G. VERIFIED CUSTOMER
We are still having some issues with the front end. We are planning on getting it into the shop to figure out what is going on. And we are working with Tony about this.
10/27/2025
Dan H. VERIFIED CUSTOMER
Fast, friendly service.
10/13/2025
Scott S. VERIFIED CUSTOMER
The steering wheel was grimy from the mechanics hands
10/4/2025
Joel M. VERIFIED CUSTOMER
Excellent service work today. Very happy with the work on both vehicles.
9/25/2025
Gary B. VERIFIED CUSTOMER
The tech that worked on my truck was very good about telling me what he did.
9/23/2025
E &. VERIFIED CUSTOMER
I don't think the tires were all balanced or installed correctly as there is a vibration or wobble that can be felt as I approach 70+ mph
9/22/2025
Lee N. VERIFIED CUSTOMER
Great and friendly service
9/20/2025
Ed P. VERIFIED CUSTOMER
Service dept kept me informed on the progress and delivered as promised
9/19/2025
Thomas H. VERIFIED CUSTOMER
I haven't looked under my truck yet to make sure splash shield is in place but all worked like new going home. Thanks.
9/18/2025
Nick P. VERIFIED CUSTOMER
Everyone did a great job with the problems given.
9/17/2025
Christine F. VERIFIED CUSTOMER
I requested pure synthetic oil on my first service visit. A blend was put in my car instead. I was promised a call as to what you were going to do about it. That never happened. I called you 3 days later. I was told to bring my car back in and you would change the oil. That happened and I was not charged for the additional price in oil. I am now satisfied.
8/16/2025
Dennis E. VERIFIED CUSTOMER
I asked to also check my brakes but did not receive anything g about them. I also asked to h a ve my tires inflated to 32 and they were inflated to 35.