Been a long time customer, plan on keeping it that way. Hooray for service department!
12/11/2025
Louis B. VERIFIED CUSTOMER
Very well competent staff
12/11/2025
Jerome N. VERIFIED CUSTOMER
I am always well taken care of every time I bring my vehicles in for service. Thank you!
12/6/2025
David And. VERIFIED CUSTOMER
Super friendly and prompt and worked within my schedule.
12/6/2025
Robert C. VERIFIED CUSTOMER
Thanks very much for your service!
12/6/2025
Trent L. VERIFIED CUSTOMER
Excellent service and I appreciate the vehicle being delivered back to my home
12/6/2025
Carol L. VERIFIED CUSTOMER
Great job
11/21/2025
Barb C. VERIFIED CUSTOMER
Tony has been very kind and very helpful.
11/20/2025
Elliott M. VERIFIED CUSTOMER
As I'm sure you are aware, the age of your facility is showing. E.g., the waiting room is small and a little grimy. My wife's car is a Subaru Outback. Ziegler has certainly raised the bar for waiting rooms! I recommend Mr Bob Thomas go have a look at this new, beautiful facility.
Having said this, I strongly compliment your service staff for their honesty, friendliness and professionalism. Ziegler has nothing on you in that regard!
11/19/2025
Carie C. VERIFIED CUSTOMER
Tony was very patient with us. He kept us informed as new diagnostic and cost information was available. All concerns we had with the vehicle prior to the appointment were addressed. We were not able to find a ride to pick up the vehicle and the customer shuttle was out with other customers so Tony and the manager coordinated and the manager took time to come and pick us up as we were not far from the dealership. We have been customers at Bob Thomas Ford since 2022. We moved to Montticello IN in early 2024, but continue to come to Fort Wayne Bob Thomas Ford to have our vehicle serviced as we appreciate the customer service and work we receive. Your service writers, the service manager and office personnel are always friendly, professional and customer focuses. Your people and the auto mechanics who service are vehicle are why we remain loyal to Bob Thomas Ford on Illinois Rd despite living 2 hours away.
11/18/2025
Daniel B. VERIFIED CUSTOMER
Thank you
11/18/2025
Anthony L. VERIFIED CUSTOMER
Anthony handled everything perfectly. It can be quite stressful to detail with unexpected car repairs and Anthony was extremely professional with excellent customer service.
I can not recommend him highly enough.
Thank you Anthony for your professionalism and top notch customer service!
11/18/2025
Sara K. VERIFIED CUSTOMER
Great experience
11/17/2025
Brad R. VERIFIED CUSTOMER
Aiden was very friendly
11/16/2025
Suzanne K. VERIFIED CUSTOMER
Always great
11/14/2025
Michaela S. VERIFIED CUSTOMER
Enjoy the timely service
11/14/2025
Mike B. VERIFIED CUSTOMER
Tony and Chip took amazing care of my mom’s Mustang. I’m likely to come back for some of those tasks that I may not be able to do on my own. Thank you again for excellent service!
11/14/2025
Brad B. VERIFIED CUSTOMER
Friendly, professional service.
11/13/2025
Mark K. VERIFIED CUSTOMER
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11/11/2025
John M. VERIFIED CUSTOMER
Your service department is 2nd to none. Everyone is is very friendly and quick to make sure that any issues I have with my SUV is taken care of. All my questions are always answered. Doing business with you is always a pleasure.