Things were explained/suggested and covered throughly good job.
5/7/2026
Linda K. VERIFIED CUSTOMER
I was very satisfied with my service of my car. I was in there for a recall on my backup camera. Mr. Smith explained that my camera was bad and that he will get the camera ordered and then call me to set up a time to install it. He was very professional and explained everything to me. Thank you Linda.K
5/7/2026
Desiree Y. VERIFIED CUSTOMER
Always takes care of me! great service!
5/7/2026
Wade D. VERIFIED CUSTOMER
Ok
5/5/2026
Carlos O. VERIFIED CUSTOMER
Easy online and in person service!
5/1/2026
Allen F. VERIFIED CUSTOMER
Very professional
5/1/2026
Michael S. VERIFIED CUSTOMER
Always a pleasure to do business with you.
4/30/2026
Mark C. VERIFIED CUSTOMER
Nick and Tony stepped up when the service was being questioned, and went the extra to insure it was done correctly. Much appreciated!!
4/29/2026
Desiree Y. VERIFIED CUSTOMER
Professional and always does there best to get me in and done!
4/28/2026
Julie H. VERIFIED CUSTOMER
Is always very nice to work with these folks. The estimate for how long it would take was right on. Thanks!
4/28/2026
Robert R. VERIFIED CUSTOMER
Great service nice people very professional
4/24/2026
Catherine G. VERIFIED CUSTOMER
Thank you!
4/21/2026
Shawn B. VERIFIED CUSTOMER
They were great. Explained everything perfectly. 5 ⭐️
4/21/2026
Melanie L. VERIFIED CUSTOMER
I need someone to call me about my truck please
4/21/2026
Scott M. VERIFIED CUSTOMER
I spoke with David Friday 4/17/26 about my truck issue. David engaged in the conversation and helped as best as he could. He told be he could get my truck on their schedule Monday 4/20. My vehicle and repaired and on the road that Monday afternoon by 2pm. I appreciate David and the professionals at Bob Thomas Ford West to get my vehicle up and running.
4/20/2026
Michael T. VERIFIED CUSTOMER
I always have a great experience when visiting Ford service All the workers are very friendly especially Michele a pool player friend of mine for many years I always look forward to coming back in the near future. THANKS Mike Trentacosti Maverick owner
4/17/2026
Thomas E. VERIFIED CUSTOMER
Although my service took a bit longer than anticipated Anthony (Tony) kept me informed on the progress of my vehicle as I was waiting for it. I feel that he cared about my waiting, and that the work done was professional and done properly. I will return to Bob Thomas West for any service that I will require.
4/17/2026
Monica S. VERIFIED CUSTOMER
I truly appreciate how professional and polite David was to me! His courtesy really made a difference as he had no idea what kind of rough week I had. God bless him and all the staff at Bob Thomas West.
4/16/2026
Julian T. VERIFIED CUSTOMER
I am impressed with the way the car feels with just an oil change and the price is good. They also care enough to tell me if other things need to be taken care of so I can prepare for future repairs. I greatly appreciate being able to stop in when I'm able or set up an appointment. The staff there are fun to talk to. Thank you for helping me keep running smoothly.
4/15/2026
Merry P. VERIFIED CUSTOMER
They were very patient with me
I will always trust them.