Just moved here do first time using your service department, so looked for attention to detail to determine if you will be my service department in the future. Two small things that I noticed right away:
1. After I paid and went to my truck I had to go back in and find who had my keys. Only took a couple extra minutes but...
2. Part of the service was to top off DEF but it is just over 3/4 full. Again not a big thing but an indicator of a lack of attention to detail.
My hope is that I don’t find any additional issues.
3/19/2021
Delynn M. VERIFIED CUSTOMER
????
3/19/2021
Gina G. VERIFIED CUSTOMER
Tim went above and beyond to gain my trust with Bob Thomas Ford West. If it wasn’t for him, I wouldn’t be back.
3/19/2021
TODD M. VERIFIED CUSTOMER
Service **** blows :)
3/17/2021
**** G. VERIFIED CUSTOMER
Best service ever had . Curtis is great . Same with everyone one there . Thanks for the great service.
3/17/2021
CLARA W. VERIFIED CUSTOMER
I should been charge for recent visit
3/17/2021
Bill W. VERIFIED CUSTOMER
Please pass my appreciation to Curtis!
3/16/2021
DAIN R. VERIFIED CUSTOMER
Curtis was quick with getting the oil changed and tires rotated plus he pulled the truck out of the shop for me and I really appreciate that
3/15/2021
Ervin Cable. VERIFIED CUSTOMER
Curtis is always professional and on top of his game!
3/14/2021
Margaret M. VERIFIED CUSTOMER
I had purchased new tires for my 2016 Mustang and when I picked it up tonight I noticed that the rims were filthy with some kind of lube. I will clean them tomorrow to make sure they weren't all scratched, I'm disappointed that you would not clean up after installation. Also I dropped it off Wed night and when I looked today it seemed as my white car went through a mud storm. I have always been happy with the service but this time I am very unhappy. For what I paid for the services, my vehicle could have been cleaned up a bit!
3/13/2021
John H. VERIFIED CUSTOMER
Fast and good value. Would recommend. JJH
3/13/2021
JOHN P. VERIFIED CUSTOMER
Travis and his team did an excellent job. They identified the issue and fixed the same day. Travis is always friendly over the phone and in person. I like working with him. Thank you!
3/12/2021
Chester Z. VERIFIED CUSTOMER
Great service!
3/9/2021
Keith M. VERIFIED CUSTOMER
We loVe ford vehicles & having Curtis Smith as part of your team make things much better.
3/7/2021
Kim F. VERIFIED CUSTOMER
I received the wrong paperwork for my service. The one i received was for someone else. I need the correct info to keep with the truck.
3/7/2021
Jeffery B. VERIFIED CUSTOMER
Very satisfied with the service Curtis provided!
3/5/2021
Lois S. VERIFIED CUSTOMER
Chris called me earlier than expected and he was eager to help.
3/3/2021
Chandler G. VERIFIED CUSTOMER
Curtis was great and got the SHO back on the road faster than expected. Price was as quoted.