Derek went above and beyond for me to earn my business back. He understood I'm just a regular Joe with a regular bank account. He spoke to me with respect and kindness. He listened to me and followed through with his promises. I'll be doing business with this Ford dealer again for sure. Thanks guys!
7/15/2026
David D. VERIFIED CUSTOMER
Had carin shop on Tuesday for major repair was supposed to have oil change at same time but it got missed. Was back on Friday for oil change. What a nice surprise that I didn't get charged. I really appreciate that!
7/14/2026
Christine E. VERIFIED CUSTOMER
Sir David made sure that my brake is working properly and he is so nice and really helped me with my car to prevent me from any accident due to brakes not functioning well
7/14/2026
Georgeanna S. VERIFIED CUSTOMER
The service we received when our vehicle was towed to Bob Thomas Ford West was outstanding. We were worked in even though they were booked up with appointments and were back on our trip to home in Florida. Can't thank Dave Smith and the rest of his team enough. Thank You Bob Thomas Ford West.
7/12/2026
Christine E. VERIFIED CUSTOMER
The brake of my car is not braking properly, when i press the brake the car is taking much longer to stop. They change everything but it doesnt stop quickly as it should
7/11/2026
Heather S. VERIFIED CUSTOMER
Thank you Tony for getting me in and out! No muss, no fuss!
7/10/2026
Janet D. VERIFIED CUSTOMER
The service was prompt and professional.
7/9/2026
James H. VERIFIED CUSTOMER
I thought David Smith treated me with respect and help me with my issues and he was also very honest he seemed like a real good person and I appreciate it thank you
7/8/2026
Alex M. VERIFIED CUSTOMER
Anthony was friendly, accommodating, and communicative. I will definitely come back to him and Bob Thomas for any future service needs.
7/8/2026
Susan K. VERIFIED CUSTOMER
Excellent!
7/8/2026
Connie H. VERIFIED CUSTOMER
6/5/2026 had appointment, was called not enough people showed up, rescheduled
6/12/2026. My car was picked up and brought back, parts to be ordered
6/26 car in to be fixed. 504.16 paid.
7/6 light back on, 7/7 car back to shop for the day, no idea what was wrong yet, need more time. Worst service ever!!!!
7/7/2026
Ralph M. VERIFIED CUSTOMER
I had a good experience with David Smith.I greatly appreciated his extra effort in making the little hiccup in the transmission service not a big deal. Great job!
7/7/2026
Daniel A. VERIFIED CUSTOMER
Thank you for getting our vehicle in and taking care of our problems. David and his team took care of us. Thank you again for your help and support. We truly appreciate it!!!
7/7/2026
Anthony D. VERIFIED CUSTOMER
David was great and very professional. Service was fast and prompt! I will definitely bring my car back.
7/7/2026
Andrew H. VERIFIED CUSTOMER
I decided to wait at the dealership during the service as I was told it would take just about an hour and fifteen minutes. The vehicle was not ready until 2.5 hours later. Otherwise, staff was friendly.
7/7/2026
Christian C. VERIFIED CUSTOMER
Second recall your team took.care of.on.my
23 Ford.Mav.
Great.job
7/6/2026
Robyn R. VERIFIED CUSTOMER
I appreciate all of the work u did on my car. It took a long time but I appreciate the Bronco that u gave me to drive meanwhile u gentleman at the service desk especially Tony are really nice to me and I really appreciate and respect that as well thank u for your service sincerely Robyn R
7/3/2026
Bradford F. VERIFIED CUSTOMER
I have been going to BT Illinois rd. for years. Hell I used to work for BT Fw Lincoln Mercury in the 80's. I'll road service is always friendly and do a great job.