They weren’t the best at explaining things and the one time they called they were trying to talk to me and customer in person.
5/19/2026
Sydney A. VERIFIED CUSTOMER
The man who picked up and returned my car to me through the valet service was so sweet and kind!
5/19/2026
Mike M. VERIFIED CUSTOMER
Very professional job well done as always,,,, best shop I've ever done business with.
5/19/2026
Tim N. VERIFIED CUSTOMER
Thank-you for the work performed on my f-150 pick-up truck. Work was done in very timely manner.
5/19/2026
Karen M. VERIFIED CUSTOMER
Great service and very professional staff.
5/16/2026
Jason S. VERIFIED CUSTOMER
Perfect service… had an appointment at 3 pm and showed up early and vehicle was next in line.
Total weight time for 40 min.
Very grateful for the great service
5/16/2026
Pam P. VERIFIED CUSTOMER
Very personable and knowledgeable. The repairs were done right on time as quoted.
5/16/2026
Kimberley S. VERIFIED CUSTOMER
I'm so thankful for how quickly my vehicle was serviced. My Explorer rides better than ever. Thank you!!
5/15/2026
Stephanie P. VERIFIED CUSTOMER
Tom Spencer was extremely nice and respectful of my truck. Explained everything before he left and was very helpful on the returning of my truck.
5/15/2026
Amy O. VERIFIED CUSTOMER
Did they fix my vehicle? I never got a call back
5/15/2026
Kathy P. VERIFIED CUSTOMER
It was good service. But it would have been helpful if we could’ve paid by phone! I called ahead and indicated I had jury duty and would not be near a computer or phone. I gave my home phone to reach my husband. It was pointless to have the vehicle scheduled to be picked up and delivered if no one told us we could not give payment information on the phone. I did my part to communicate all issues but feel no one on your end “connected the dots.”
5/15/2026
Timothy B. VERIFIED CUSTOMER
I had an issue with the process of the service department and Derek Schuch handled the issue in an expeditious & professional manner which renewed my confidence in Bob Thomas Auto Dealership.
5/14/2026
Daniel T. VERIFIED CUSTOMER
Good service
Pleasant people.
5/13/2026
Judy S. VERIFIED CUSTOMER
I have ALWAYS had courteous,thorough,and professional service. They are well trained and competent in their service. Today I only came for oil change,but they checked over other items while there. That's why my husband and I only came to this dealership to buy cars and service.
5/13/2026
Christina P. VERIFIED CUSTOMER
We appreciate working with Tom and Michelle. They are great!!
5/13/2026
ALAN W. VERIFIED CUSTOMER
One of my reported issues was not resolved and I noticed it in the parking lot of the dealership as I was preparing to drive away. I had to leave the truck overnight again and the problem was resolved the next day. I think the mechanic should have checked to ensure all issues were resolved before saying they were.
5/13/2026
Timothy B. VERIFIED CUSTOMER
Not happy, $120 bs diagnostic charge for shock replacement, $20 shop charge and finally a 3% cc fee $21.82, so I got scammed $161.82 more than I was quoted. If I knew I was going to be charged for using a cc I would have written a check. The diagnostic charge is complete **** and noone spoke of the shop charge so can you see why I feel scammed?
5/12/2026
Isiah J. VERIFIED CUSTOMER
I mean it was expensive but what do you expect at a dealership, Tom was cool and understanding so was Michele (sorry if I spelt her name wrong) quality work car feels great
5/12/2026
Abdulla B. VERIFIED CUSTOMER
Thank u so much for did a great job and I appreciate it