Excellent 1st experience with the FORD service department. Michelle cheerfully greeted me and explained where l need to go. Tom greeted me as l entered, paperwork was prepared. After a short hour Tom came to me and explained. I am very pleased and will return fir future service. Thank you!
3/4/2026
Daniel K. VERIFIED CUSTOMER
Tom was great to work with! I'm so glad the noise is gone and I feel relieved! Thank you
3/4/2026
John B. VERIFIED CUSTOMER
As expected
3/4/2026
Randy P. VERIFIED CUSTOMER
I'm bringing my truck back Thursday morning because the check engine light came back on half way home after taking my cleanable air filter out and installing an original. Code says there is a problem with the turbo.
3/3/2026
Margaret W. VERIFIED CUSTOMER
I felt I was in good hands.
2/28/2026
Garry M. VERIFIED CUSTOMER
Looks great like brand new, very satisfied with the job. Thank you.
2/28/2026
Dave P. VERIFIED CUSTOMER
John always provides top notch customer service
2/28/2026
Dennis W. VERIFIED CUSTOMER
The service I receive from Tom Spencer is always excellent and I appreciate how quick and exceptional the service is provided. Thank you!
2/27/2026
Ronald S. VERIFIED CUSTOMER
Problem was not fixed
2/26/2026
David P. VERIFIED CUSTOMER
Fast & courteous service ????????
2/26/2026
Thomas B. VERIFIED CUSTOMER
What service are you refering to?
2/26/2026
Alexis M. VERIFIED CUSTOMER
The valet service was so convenient and wonderful during a busy work week.
2/26/2026
Stephanie P. VERIFIED CUSTOMER
Your team was amazing. I was scared and very upset when I showed up. I hit my cars review mirror driver's side and well... Your team took amazing care of me. It was my 61 birthday the next day and they saved my weekend
2/25/2026
Davena M. VERIFIED CUSTOMER
Had the oil changed. Came and picked up vehicle and dropped back off. Both gentlemen were friendly and professional.
2/25/2026
Kathy L. VERIFIED CUSTOMER
I’ve been bringing my cars to Bob Thomas Ford for many years… They always get a “job well done” from me !
2/25/2026
Mary B. VERIFIED CUSTOMER
Joe is great!!! He has consistently given us superb service since 2002.
2/25/2026
William P. VERIFIED CUSTOMER
Always a good experience
2/25/2026
Mary L. VERIFIED CUSTOMER
Normally I get works, forgot to mention that to the gentleman, but he didn't bother to ask either. Only received a oil change and basic once over.
2/24/2026
Scott H. VERIFIED CUSTOMER
If I'm paying $160 plus tax for a diagnostic on my truck I would think I would get a printed report on ALL that was found, not just an estimate on what the repairs would be. I had to ask what the codes that justified the repair.
2/24/2026
A-1 Concrete. VERIFIED CUSTOMER
Scheduling was a breeze, the shop manager Joe was courteous and insured that the scheduled appointment would go smoothly which it did. Thank you.