John did a professionl servicing of our Escape. I believe everything only took aboit 50 minutes which is fantastic and allowed my day to go on schedule.
Since moving to the Fort Wayne area we have entrusted our vehicle to Bob Thomas Ford North and will continue to due to technicians like John Capponi
4/18/2026
Mary L. VERIFIED CUSTOMER
Joe is always helpful and answers questions I have
4/17/2026
William S. VERIFIED CUSTOMER
Appreciate getting me in quickly. I will recommend service to others.
4/17/2026
Isaac C. VERIFIED CUSTOMER
Joe is the best
He is the reason I bring my truck there
4/17/2026
Wendy B. VERIFIED CUSTOMER
Tom is always great!
4/16/2026
Jamie J. VERIFIED CUSTOMER
I have never felt like I've had anything but excellent service at your location.
4/14/2026
Joe S. VERIFIED CUSTOMER
He was very helpful
4/14/2026
Shawn T. VERIFIED CUSTOMER
I was very happy up until I got on the highway and driving back home (2 hours away) and I heard a loud noise under my car that was not there when I brought it in. Not sure what was wrong, I pulled in to a Ford dealership in Galesburg, Mi and explained the situation that I had just left the dealership in Fort Wayne and now my car is making a terrible noise. They looked at it and said that the “clips” or screws on a part that protected something else were missing and it was flapping in the wind on the highway causing the noise. They fixed it and that error cost me $50.00. Wasn’t happy about that!
4/13/2026
Tony F. VERIFIED CUSTOMER
Thank you
4/13/2026
James Q. VERIFIED CUSTOMER
Today was a easy in easy out day. John took care time to answer questions and fetch the folks from the body department. Thank you
4/13/2026
Nancy T. VERIFIED CUSTOMER
I keep coming back because you do a great job whether it is as simple as an oil change or I need a more complicated major service. I know I will be treated fairly.
4/11/2026
Cindy M. VERIFIED CUSTOMER
Joe Martz was very helpful and let us know what was wrong with our
Lincoln Aviator. Our vehicle was serviced and we are happy with the service we received.
4/10/2026
Tony J. VERIFIED CUSTOMER
Joe has always helped me out and has been very friendly, knowledgeable, and trustworthy. I came up there frazzled and needed 2 batteries in my Superduty to drive to South Bend and work and he got me right in. The staff helped me troubleshoot some other issues real quick and I was on my way. Very impressed and will be back and recommend.
4/10/2026
Carolyn P. VERIFIED CUSTOMER
Great
4/10/2026
David K. VERIFIED CUSTOMER
Quick and courteous service
4/9/2026
Patricia C. VERIFIED CUSTOMER
Tom was very respectful and understanding with me and my situation
4/9/2026
Steven C. VERIFIED CUSTOMER
Took two hours and five minutes two hours and 10 minutes to do a oil change tire rotation in inspection, which I thought was a little too long part of it was my truck set outside cause I can see it for 35 minutes before I was contacted that I was ready to pay the bill I guess the lady behind the counter was busy but still that’s an awful long time to sit and wait
4/8/2026
Ryan H. VERIFIED CUSTOMER
John did great job on notifying me on everything
4/7/2026
Stephen S. VERIFIED CUSTOMER
I found a small ding in my door. I noticed that when the vehicles are in the lift rack, there's not much room to get in and out of the vehicle, and yet there doesn't appear to be any padding or attempt to pad doors and the rack frame itself.