As long as the cooling system doesn’t leak because he washed it and the check engine light doesn’t come back on. I will be very satisfied. Just had it done so time will tell.
5/13/2025
Gerard W. VERIFIED CUSTOMER
Flawless process from start to finish.
5/12/2025
Tom Y. VERIFIED CUSTOMER
Professional and quick to service my needs
5/9/2025
Gary I. VERIFIED CUSTOMER
Tom always keeps me informed da to what is needed and accurate estimates. He’s very courteous and professional.
5/8/2025
Gary W. VERIFIED CUSTOMER
Your seviice department replaced a battery, when I checked under the hood the positive pole cover was not on, and when I tried to put it on I found it is stuck under the battery. I’ll stop by in the morning to see if you can correct it.
5/8/2025
Victory Life. VERIFIED CUSTOMER
Good communication
5/8/2025
Jamie M. VERIFIED CUSTOMER
Tom made the pickup of my vehicle and the return of my rental a very convenient experience.
5/6/2025
Michelle B. VERIFIED CUSTOMER
The set up of my appointment was confusing. I initially had a mobile appointment set up but I changed the appointment to in shop and didn’t realize it was not at the normal service area and people were unfamiliar with “Truman”, the person who had contacted me initially about my Expedition recall. I had to do 2 service appointments to get all the work completed and was disappointed to learn some of the work was not covered by warranty. However, Joe did a great job in assisting me and I appreciate all of his help, as well as Nick’s.
5/6/2025
Brian G. VERIFIED CUSTOMER
tim is very helpful and knowledgable. Great to deal with!
5/3/2025
Brian G. VERIFIED CUSTOMER
John is always helpful and very cordial when we have our vehicles serviced.
5/3/2025
Jeff R. VERIFIED CUSTOMER
Not bad but could have been better.
5/1/2025
Kathy L. VERIFIED CUSTOMER
He was very kind, but 2600 is way too much for seniors to pay
4/30/2025
Joe P. VERIFIED CUSTOMER
Tom is always so friendly and helpful
4/29/2025
Terri N. VERIFIED CUSTOMER
Easy to talk to and efficient
4/29/2025
Gary S. VERIFIED CUSTOMER
Professional and personal.
4/29/2025
Robbie V. VERIFIED CUSTOMER
Tom is so great to work with and is very kind.
4/29/2025
Joe P. VERIFIED CUSTOMER
The friendly service starter out with Michelle. She was kind and answered my questions regarding cost of getting another factory key and remote programmed. I really appreciate the courtesy valet service too. That I could stay at and continue working.
4/29/2025
Chris K. VERIFIED CUSTOMER
Absolutely not. Took my car in for a known issue another Ford dealership diagnosed. Got a completely different wrong diagnosis from Bob Thomas. They didn't even take the console apart to diagnose it. Used the diagnosis machine for something that couldn't be diagnosed by it. Put "likely" one thing but didn't verify it. Spoke the the manager who straight up lied to me several times and caught her in the lies. Got charged a diagnosis fee when didn't even do anything. Absolutely horrendous experience. Family has bought several cars from Bob Thomas. Never again
4/28/2025
Jillian G. VERIFIED CUSTOMER
My vehicle was towed after leaving me stranded. Gina communicated quickly and consistently throughout the entire time our vehicle was in the shop. This dealership is a 2 hour drive from our house but this was a pretty seamless experience
4/27/2025
Paula L. VERIFIED CUSTOMER
I was very pleased. Tim is very nice and polite. And very understanding.
He had my vehicle fixed the same day. I would have him work on my vehicle any time it needs it.