They were very friendly and talk to me about some other things that I needed to get done with my truck per my mileage. They were very informative and I appreciated that.
3/23/2025
Brenda G. VERIFIED CUSTOMER
He was fabulous!!
3/22/2025
Edward S. VERIFIED CUSTOMER
Joe did a great job
3/22/2025
Karl B. VERIFIED CUSTOMER
Always professional and takes care of my truck
3/21/2025
Korban V. VERIFIED CUSTOMER
Great service staff. They were accommodating and very professional. Quick service and got me taken care of of in a timely manner. Will be using them in the future.
3/21/2025
Henry B. VERIFIED CUSTOMER
Thank you
3/21/2025
Jason B. VERIFIED CUSTOMER
Joe Martz stepped up and helped which I appreciate what he did. I understand he had to step up and make things right . But I’m unsatisfied with Nick from service and the mechanics. Nick dropped the ball and the mechanics need to be respectable of not scratching and cleaning up after themselves. Vehicles owners shouldn’t have to ask to have oily hand prints and scratches removed and buffed from the vehicle. Must be the difference’s between the shops. I’ll keep my service work with Tom Spencer in the East service building.
3/21/2025
ANDREA G. VERIFIED CUSTOMER
Tom had great organization and communication to me while replacing the transmission.
3/21/2025
Angela M. VERIFIED CUSTOMER
Professional and helpful
3/21/2025
Pt Risk. VERIFIED CUSTOMER
John, is always very personable and takes very good care of me you need more people like him!!
3/20/2025
Kennard S. VERIFIED CUSTOMER
Always great work!
3/18/2025
Gary M. VERIFIED CUSTOMER
Tom was awesome! Everyone was very professional and helpful.
3/15/2025
Thomas B. VERIFIED CUSTOMER
My 22 explorer with only 31k miles on it was at the dealership for 6 weeks for a blown motor, and never provided a loaner car. I received no phone calls on updates, and had to call the dealership.
Does it seem right that I have to make a $1200 payment for not driving? Can we make this right? Have a great day. Tom
3/15/2025
Robert T. VERIFIED CUSTOMER
Did a great job with fixing my car.
3/14/2025
Kerry S. VERIFIED CUSTOMER
They got it done!
3/14/2025
Patricia H. VERIFIED CUSTOMER
Very professional
Prompt in calling me to say the car was repaired
Discussed each point of repair
3/13/2025
Briana A. VERIFIED CUSTOMER
I recently took my Ford in for service at Ford Thomas in Fort Wayne, and I left feeling pretty satisfied with the whole experience. From the moment I walked in, the team was friendly and welcoming. They took the time to listen to my concerns about my vehicle and explained everything clearly, which I really appreciated.
The service itself was thorough and didn’t take as long as I expected. They provided updates throughout the process, so I always knew what was going on. Plus, the waiting area was comfortable, with some good coffee to sip on while I waited.
What stood out most was how they didn’t push any extra services or upsells on me, which can sometimes be a turn-off at car dealerships. Instead, they focused on what my car really needed. Overall, I feel like I got great service at a fair price. I’d definitely recommend Ford Thomas to anyone in the area looking for reliable vehicle service.
3/13/2025
Joe J. VERIFIED CUSTOMER
Recall service for my truck was completed through the dealership mobile service. The process was easy to schedule and incredibly convenient. The repairs were completed at the job site I was working on. The tech was professional and I was completely satisfied with the service.
3/12/2025
William M. VERIFIED CUSTOMER
Not sure why I was questioned about Tim Kiefers service, although Tim is a great guy and friend, because the last time in I purchased a new vehicle.