The checklist completed by John C. Indicated everything was good shape. Brake pads were checkmarked @ 6mm excellent condition, however Service writer came up to me and indicated only 1-2 mm and asked if I wanted them replaced. I declined & I was not shown pads, additionally the tires were already back on vehicle. That also confused & made me a little upset and at the same time worried. I will get a second opinion, but also figured you should be informed of this event.
5/20/2026
Kapps Green. VERIFIED CUSTOMER
It’s sad that poor quality clips had to be replaced at my expense.
5/20/2026
Joel H. VERIFIED CUSTOMER
Very much appreciate the good work that Angela performed on my F150 today. I usually like to do my own maintenance but when I get in over my head, I head in for Angela to take over.
5/20/2026
David R. VERIFIED CUSTOMER
Long time customer and Tom treated me very well ….. thanks to Tom!
5/20/2026
Marcella A. VERIFIED CUSTOMER
The interior of my vehicle now smells like smoke. I’m a non-smoker and now will have to have my interior detailed.
5/20/2026
Michelle K. VERIFIED CUSTOMER
No need to contact me - I already informed the service advisor
5/20/2026
Terry K. VERIFIED CUSTOMER
We would have appreciated more communication throughout the process. The outcome is fine.
5/20/2026
Boris J. VERIFIED CUSTOMER
Amazing staff and on-time service .
5/19/2026
Todd B. VERIFIED CUSTOMER
Stress free dealings.
5/19/2026
Cari V. VERIFIED CUSTOMER
Bob Thomas team continues to earn my trust and business. They are highly professional always snd I appreciate the team keeping an efficient schedule. They all deserve a raise!!!
Thanks for keeping me safe on the road!
5/19/2026
Zachary H. VERIFIED CUSTOMER
They weren’t the best at explaining things and the one time they called they were trying to talk to me and customer in person.
5/19/2026
Sydney A. VERIFIED CUSTOMER
The man who picked up and returned my car to me through the valet service was so sweet and kind!
5/19/2026
Mike M. VERIFIED CUSTOMER
Very professional job well done as always,,,, best shop I've ever done business with.
5/19/2026
Tim N. VERIFIED CUSTOMER
Thank-you for the work performed on my f-150 pick-up truck. Work was done in very timely manner.
5/19/2026
Karen M. VERIFIED CUSTOMER
Great service and very professional staff.
5/16/2026
Jason S. VERIFIED CUSTOMER
Perfect service… had an appointment at 3 pm and showed up early and vehicle was next in line.
Total weight time for 40 min.
Very grateful for the great service
5/16/2026
Pam P. VERIFIED CUSTOMER
Very personable and knowledgeable. The repairs were done right on time as quoted.
5/16/2026
Kimberley S. VERIFIED CUSTOMER
I'm so thankful for how quickly my vehicle was serviced. My Explorer rides better than ever. Thank you!!