I took my car in to check a minor problem and they kept my car for 24 hours without calling me and and letting me know what was the problem unable to get a phone number I went back the next time see what was going on that was not good customer service I will not be back to that shop it will be my last time coming there NC
9/4/2020
Mary M. VERIFIED CUSTOMER
Very nice and friendly!!
9/4/2020
James R. VERIFIED CUSTOMER
Satisfied
9/3/2020
Gerald H. VERIFIED CUSTOMER
As I stated - Overcharged for a "Warranty" item. Will not do business with CCOG ever again, nor recommend. Actually, I will no longer purchase Chevrolet because of GM policy as was stated by your dealership. Totally crooked.
9/3/2020
Kent W. VERIFIED CUSTOMER
Great experience. Called late with a punctured tire and they worked me in and repaired my tire. Could not have asked for a better experience
9/3/2020
Rayvetta Ja. VERIFIED CUSTOMER
When i asked about the 44.95 online special was told thats not why I asked for. I didn't ask for anything. I dropped my 2019 camaro off first then my daughters 2011 hhr. Her hhr was taken back and completed ay before my car was. My husband and I missed an appointment due to this. When I asked why the cars were not worked on in the order they were recieved i was told that waiting cutomers get their vehicles done first. This didn't apply to either vehicle due to the fact neither of us waited. I ended up spending 140.80 on 2 oil changes when it could have been around 100. I will not be back nor will I recommend you all to anyone. I hate this because I've been dealing with Team Chevy for years, but after this im definitely done.
9/2/2020
**** Gene. VERIFIED CUSTOMER
Team kept me informed of what was going on with my vehicle and recommend additional services while my vehicle was there. Great service and pricing.
9/1/2020
Joann Eason. VERIFIED CUSTOMER
I always am treated very well when I go to get my car serviced or for anything else. Thank you for always helping me , when I have no idea what I am doing. Just a question from me and you all take care of everything. A big THANK YOU!!
9/1/2020
Consuelo Colon. VERIFIED CUSTOMER
He was very courteous and gave good information for future purposes for my vehicle!
9/1/2020
Pedro A. VERIFIED CUSTOMER
He was very professional and very efficient
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8/31/2020
Frederick B. VERIFIED CUSTOMER
This young lady was very professional and polite a pleasure to deal with
8/31/2020
Sara T. VERIFIED CUSTOMER
She was very nice and respectful
8/30/2020
Amber S. VERIFIED CUSTOMER
Lady at service department was rude and on her personal cell phone. Vehicle was not vacuumed.
8/29/2020
Wanda B. VERIFIED CUSTOMER
Very pleased with the service and honesty of troubleshooting the issue with my vehicle. When I decide to buy a new vehicle I will certainly go to you first. Thanks again!!
8/29/2020
Seth P. VERIFIED CUSTOMER
If I had known I would be there for 2 hours and 45 minutes for a simple oil change I would have done it myself. I checked on the status of my car but had to wait since a group of staff spent 15 minutes in another room yelling loud jokes and ordering food on the phone. I have no problem with any of that when it’s not busy, but is it hard to keep an eye on the service desk every couple of minutes at least?
8/29/2020
Geraldine S. VERIFIED CUSTOMER
The job was well done and my car had been vacuum out look very good. I was pleased with the work.
8/29/2020
Robert Alphonse. VERIFIED CUSTOMER
I’ll wait for the survey
8/29/2020
Steven H. VERIFIED CUSTOMER
The service department was absolutely awesome!!! My husband Steven H
8/28/2020
Thomas Franklin. VERIFIED CUSTOMER
Thank you
8/28/2020
Michael H. VERIFIED CUSTOMER
Good service like always, will definitely have future gm vehicles serviced at ccog.