Priority Honda Hampton Auto Repair Service Center

The service was completed in less time than given to me. I’ve been a customer for over 20 years and will always drive a Honda. Thank You

The music in your show room, is to loud and obnoxious

I was happy with the service department but not the sales/appraisal team. I asked to have my car appraised while they had it in for service. When I came to pick it up they told me they didn’t have anyone available to appraise the vehicle. It would have been nice to receive a call ahead of time to let me know it was not going to be appraised.

I was quoted a 2 hour wait for the recall on my accord, that was not a problem so I decided to wait in the lobby. Unfortunately, that quickly turned into an unnecessary 3 hour wait. I can see in my app when my car was started and where it was parked for about an hour. I’m not a technician so I just waited, and I thought maybe it’s just parked there temporarily. Moving closer to the 3 hour mark I walked out to check on the status and let them know I can see my car is sitting there they told me they’d call me back when it was ready and the write up was made. Finally they come get me and hand me a one sided paper print out and I was on my way. I still don’t understand why my car was parked for so long if it was complete. I just want to say, I’m a very understanding person so if it was just communicated that’d it’d be longer or that they were busy/ whatever the reason was I promise I could have been given the opportunity to be understanding. I would have also been able to decide if staying that long would have worked for me, unfortunately being pregnant and sitting in a lobby for 3 hours without any communication it was very frustrating. I don’t expect the techs to know that information but at least I would have been able to make the judgment call for myself. My suggestion is to communicate better with your customers. I can speak for myself that if you need more time or if you are busy I’ll understand but myself and others can’t be understanding when we don’t know what’s going on.

Very pleasant service manager. Mr Comey was great

Great customer service from Jeffrey Neise!

Thank you for great service as always thank you

Nothing against Jose personally, but I’ve made the 40-minute-each-way drive from Gloucester twice this month, and we still don’t know why the A/C is only intermittently working. Today I’m told to bring the car back “on a hot day” — THAT’S pretty hard to schedule in advance — and leave it. No loaner cars available. I was told the A/C was working fine when the technician looked at it, even though it hadn’t been working on my drive down. When I left the dealership, it wasn’t working, but 25 minutes into the drive there was cold air for about 5 minutes, then none. Anyway, I have to work, and don’t have time to arrange rides with people, so am investigating whether a shop 5 minutes from my house could replace the compressor. The logistics would just be easier. You guys had two at-bats; I’m done. Thanks for adding coolant and testing for leaks — but this needs to be fixed before JULY.

Thanks a bunch

James Comey is the best! He’s been taking great care of my vehicle for years. Excellent knowledge and customer service.

Great service rep.

Mr. Jose Becerra was very professional and helpful.

Thank you.

Great customer service!

Jose was very professional and handled my visit perfectly. I did not appreciate the unsolicited text by the dealership buyer to assess and purchase my vehicle to upgrade while waiting in the reception area. Very impersonal and rude.

Jim was very professional and cour teous

Will need the manager to give me a call regarding the unsatisfactory service on my vehicle and bill dispute.

Service and attitude above average!

Jim was great as always

Chris Meadows was a very excellent salesperson. Im very satisfied with his attitude, ability to answer my questions, and and overall experience. I will definitely recommend Chris Meadows to friends and family. The staff was amazing and the process was easy! Y'all rule!