I thought Mr. Olsen was outstanding. He was very careful to
explain everything. He had great manners, and was a wonderful representative for your dealership. I could not be happier with my experience.
1/14/2020
Antonio B. VERIFIED CUSTOMER
Excellent service
1/13/2020
Michelle S. VERIFIED CUSTOMER
Very happy with my service at Hopkins Honda, best service advisor Ed
1/12/2020
Michael B. VERIFIED CUSTOMER
I had a scheduled appt for a oil change at 1:30 today. It took a hour and 15 minutes to complete the oil service. I was not expecting to wait that long for that type of service.
1/12/2020
Jayson E. VERIFIED CUSTOMER
Timeliness was a seriuos issue this visit. We dropped the vehicle off @ a 9 a.m. appointment and asked when the vehicle would be finished because my wife runs a child care and we needed the vehicle to transport children @ 2:40. We were assured it would be finished by 12:30. I called around 1:15 and the vehicle wasn't complete, but the associate said it would be finished in 45 minutes (2:00). I asked it they were sure because I have would have to drive 30 minutes to the dealership. They again assured.me that it would be conplete. A little later I proceeded to drive 30 minutes to the dealer and arrived around 2:05. I was then advised it would be another 20 minutes. With the way things were going I knew that was not accurate so I left the dealership and drove to work. Only to be contacted 2 hrs later (4:30) that the vehicle was finished. Completely unhappy with the issue and we will be taking our business to another dealer.
1/12/2020
Tony S. VERIFIED CUSTOMER
Awesome experience. I will definitely be going back.
1/12/2020
Marcellus B. VERIFIED CUSTOMER
I received the best and honest answers, I was very Pleased
1/12/2020
Barry W. VERIFIED CUSTOMER
The service was excellent. The service advisor and mechanic did an excellent job!
Very pleased with the overall service!
1/12/2020
Barry V. VERIFIED CUSTOMER
Always a great experience with the Auto Care folks at Steve Hopkins Fairfield Honda. The service advisors are very well versed in their craft and always provide the utmost best customer service around. I bought my 1998 Accord brand new and have had it serviced and maintained by them to present day. Ed Gumataotao has cared for a number of Honda for the Vargas family and we always know that we’re given the beat advice for our maintenance needs when we deal with him.
Steve Hopkins Fairfield has become more than just a place for service they always welcome everyone as if we’re all family.
Forever Thankful,
-The Brigido Vargas Family!
1/11/2020
Mark N. VERIFIED CUSTOMER
Thank you
1/11/2020
Bryan C. VERIFIED CUSTOMER
Leon was more than helpful with my very inconvenient issue, but luckily they did it swiftly and efficiently.
1/11/2020
Roderick F. VERIFIED CUSTOMER
Great service like always. Never disappointed with it.
1/11/2020
Dee L. VERIFIED CUSTOMER
I like having Leon as my service rep.
1/11/2020
Margie A. VERIFIED CUSTOMER
They did great job and I will come back again.
1/10/2020
Jennifer S. VERIFIED CUSTOMER
I can always count on Ed to take great care of my car. And I really liked being able to pay on my phone. The loaner car helped me continue my work day without interruption. Thank you so much for the fantastic service!!
1/10/2020
Xochitl R. VERIFIED CUSTOMER
Love working with Ed. Trust his work and truly value his honesty. I drive from Berkeley because of the service he provides!!