I haven’t ever had such a lack of communication. Car dropped off on Monday. I was told a part needed to be ordered and would be in the next morning. That was the last I heard despite texting to find out what was going on until after multiple phone calls on Wednesday I finally got someone to tell me what was going on. I learned the tech was off for 2 days. I should have been notified or the file moved to another tech. I had to spend multiple days trying to figure out if I needed rides to and from work without any idea how long it was going to be. I’ve been a customer for 35 years and have come to expect better communication.
1/17/2020
James M. VERIFIED CUSTOMER
Ok, all my needs were met properly and promptly.
1/17/2020
Andrew T. VERIFIED CUSTOMER
Ed took care of us and made sure that our service we needed for our vehicle was taken care of in a timely and professional fashion.
1/17/2020
Darlynn B. VERIFIED CUSTOMER
Roland was amazing as always. Professional service and no ****. Got us an appointment right away. Ed was able to get us in for estimate and then repair in less than an hour. I couldn’t be more happy with the level of service these men provided us with. 100% recommend this team.
1/17/2020
Rowena C. VERIFIED CUSTOMER
My maintenance minder was not reset. Is there a way I can do this myself?
1/17/2020
Frederick S. VERIFIED CUSTOMER
Excellent, friendly, helpful service! Thank you so much!!
1/16/2020
Anna S. VERIFIED CUSTOMER
Josh explained cery well what the car needed and the price was rrasonable.
1/16/2020
Mary F. VERIFIED CUSTOMER
Very accommodating guy. Explained clearly what was done to my car.
1/16/2020
Joel V. VERIFIED CUSTOMER
Great service and very nice
1/16/2020
Froilan T. VERIFIED CUSTOMER
Always a simple and easy process working with Ed G.
Ed always provides outstanding service. Great communication, prompt response and always service with a smile.
1/16/2020
Guillermo M. VERIFIED CUSTOMER
Transferring all future car care to Hopkins
1/16/2020
John H. VERIFIED CUSTOMER
Service was great as usual on time and expert advice as well thanks
1/15/2020
Rico B. VERIFIED CUSTOMER
That black guy who served & welcomed me & gave suggestions? He’s very good , sincere , respectful w/ good customer relations.
1/15/2020
Robert D. VERIFIED CUSTOMER
Lassa Olsen is the greatest!
1/15/2020
Suzanne T. VERIFIED CUSTOMER
Great service, as always, though the 2 hour wait for an oil change and tire rotation was pretty long. But, overall, I always have a good experience at Hopkins Honda in Fairfield.
1/15/2020
Shirley M. VERIFIED CUSTOMER
My service advisor (Lassa Olsen) is so helpful. He explains everything to me prior and at pick up. He also calls with any new concerns that come up during inspection. I appreciate his professionalism.
1/15/2020
Elias M. VERIFIED CUSTOMER
Intertain very well, fast and quick services
1/15/2020
Julie K. VERIFIED CUSTOMER
Lassa is the best!
1/15/2020
David S. VERIFIED CUSTOMER
Appreciate the quick quality service, we will not hesitate to use your services again when needed, Thank you.
The Sawyer’s