Ed and the staff were very informative and professional during my appointment from beginning to end.
9/9/2022
Tracy M. VERIFIED CUSTOMER
Service was great. Very disappointed in Honda for installing a rebuilt transmission and only warranting it for 35k. This is on a 2019 pilot with a failed transmission at 45k. I asked for a transmission cooler to be installed if nothing else and that was also refused. This was all blamed con some one size fits all policy. Policy that is not flexible is always a failure. This is our first brand new car. I now have no faith in it. Will my family be safe traveling to Tahoe or will we be stranded again.
9/8/2022
Maria E. VERIFIED CUSTOMER
Ed Gumataotao is always very helpful and efficient , I’ll give him a 10
9/8/2022
Rex B. VERIFIED CUSTOMER
Professional courtesy and went out of his way to help
9/8/2022
Jasmine G. VERIFIED CUSTOMER
Martin provided great service. Made the process quick and easy.
9/7/2022
Marie Jasmine. VERIFIED CUSTOMER
Very cold inside the lobby!! fast & great service !!
9/7/2022
Sabryna S. VERIFIED CUSTOMER
Martine was very accommodating. I was able to get my car in last minute for a much needed oil change! The service was great! Thank you so much!!!
9/7/2022
Ross Y. VERIFIED CUSTOMER
Josh Bateman (I think that's his last name) is among the best Honda personnel I've dealt with. He's a bright light in this dark world. I'm going to name my first born child, regardless of ****, after him. He's a national treasure and needs to be revered as a living God. They should make wristbands that say WWJD with the universal understanding that we aren't talking about sweet 7lb 9oz baby Jesus. All hail Josh
9/7/2022
Mazen A. VERIFIED CUSTOMER
Great people and great service thank you Hopkins honda
8/31/2022
Mira C. VERIFIED CUSTOMER
Lassa was excellent and was very helpful. I really appreciated all his help. Thanks
8/31/2022
Karen U. VERIFIED CUSTOMER
Ed was amazing and super helpful, the service was done quickly which was much needed ! Would definitely come here again and go to Ed !
8/31/2022
Charla Y. VERIFIED CUSTOMER
Ed Always Provides Excellent Service!!!
8/31/2022
Karin G. VERIFIED CUSTOMER
Appreciate the good customer service from Lassa.
8/31/2022
Christopher B. VERIFIED CUSTOMER
Ed Gumataotao is awesome and I feel confident that my car is in the best of care whenever I hand my cars to him for service. A+++!
8/31/2022
Derick H. VERIFIED CUSTOMER
I enjoyed working with Ed G. He is always accommodating and provides top notch service to all of his clients.
8/31/2022
Alan F. VERIFIED CUSTOMER
Great service from Lassa Olsen to keep my car in tip top shape thanks! that’s why I will continue To service my Honda at Steve Hopkins
1/29/2020
Dianne P. VERIFIED CUSTOMER
I am satisfied with everything. Thanks you
1/21/2020
Stephen S. VERIFIED CUSTOMER
I look forward to submitting the survey describing the quality service which I've grown accustomed to from Ed in particular!!!
1/17/2020
Christina A. VERIFIED CUSTOMER
Lassa is a great service advisor, and everyone on staff I encounter is friendly and helpful. As a customer of 17 years, i can testify that the work is top-notch, and I appreciate getting the best price possible every time. Both shuttle and loaner services are always available and very much appreciated.
One suggestion: the waiting room is VERY BRIGHT. If you took out a few of the fluorescent bulbs, or even better yet, put in 2-3 floor lamps that send light up instead of shining it down, it would improve the waiting experience substantially.