Norm Reeves Honda Vista Auto Repair Service

I recently brought my Honda in for service and had an unexpected issue come up. The team did a fantastic job diagnosing and fixing it quickly. Everyone was professional, helpful, and made the process smooth and stress-free. I really appreciate the great service and attention to detail—thank you!

The service rep was very polite, and the tech was able to fix the problem.

First I want to be clear that my rep, Hannah, was courteous and helpful whenever we were able to speak, and I don't believe any of the following was her fault. However, communication was extremely unsatisfactory. It was difficult to reach her by phone, indeed it was sometimes hard to get anyone on the phone, and the system kept encouraging me to leave messages, either voice or text, but this system appears to be completely broken. Over the week I left several voice messages, text message replies, and messages through the tire scan web portal, and received no direct reply to any of them. I inquired several times by voice and text about adding a window replacement to my service and never received any follow-up, nor did any reps afterwards seem to be aware of those inquiries. It seems at least some and possibly all of my messages never made it to anyone. And not only was this broken communication frustrating, it almost certainly delayed completion of my service by at least a day, possibly two, because my inability to connect delayed my approval of service and part orders. I've never dealt with such an info vacuum at any other dealer or even here the last time I received service. I'm not sure if this is a new system or if there's some other issue, but communication at present is entirely unacceptable.

Great service

I am so happy I have come in contact with the team at vista Honda! Amazing customer service and are so helpful and concerned about the safety of my vehicle. I didn’t purchase my vehicle there. I wish I had put going forward when I’m ready to purchase a new vehicle. I will be going to Vista Honda.

Honest and respectful

I have to wait four hours to get fix the alarm. I

Very professional always on time with my service and always explains exactly the issue

Everyone was very polite and nice. Job took a shorter time than quoted so that was cool too.

Online approval for work didn’t work for me, and work that I expected to be done was not. Process is confusing sometimes, but I will clarify next time. Will bring it in again for additional work, if necessary. John was very good about explanations.

Everything was to my satisfaction!

Thank you.

Thank you Sal for your wonderful customer service.

Outstanding job from Ernesto since day one he has always been there and on everything and the rest of the staff on the service and maintenance of my vehicle!!.

I appreciate Ariel and all she did for me. I have never experienced such great customer service! She went above and beyond to make sure I was safe and taken care of.

John Beck is an outstanding employee. He goes above and beyond and makes sure to deliver a great experience for the customer. I came in for various tech issues and he was able to help me with some and made plans for the rest. He goes 100% by the book of a service advisor according to another service advisor that helped me when picking up my car. Although that made me question other advisors according to the female, assuming they don’t. But John did a phenomenal job.

No complaints besides having to pay roughly $150 extra for cabin and engine air filters after declining those options when signing the online form for only repairing the rodent damage.

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I appreciated that you didn’t try to sell me more services right then. You gave me a list of items that I should give attention to and left it to me to go forward with. One down point was that I was told a time to expect the completion and it took an extra hour.

Fantastic job thanks!!