Engine air filter needed to be replaced but it didn't happen. Usually I was being notified through sms for part replacement but didn't happen this time.
Regards,
Bahador
7/21/2025
Valerie B. VERIFIED CUSTOMER
Very pleased with John's transparency with the process of my vehical repairs.
7/20/2025
Monique S. VERIFIED CUSTOMER
John was extremely knowledgeable, helpful, through, efficient and friendly. He was very communicative and went above and beyond to get our issue resolved! The service manager Ms Johnson was also went above and beyond to get our car situation sorted out. We bought our car in Carlsbad and had some negative experiences with the service department trying to get this issue sorted out. I wish I wouldve given my business to Norm Reeves. However, we're a Honda family and definitely will be purchasing any future Hondas at Norm Reeves! Thank you and the service team for everything!!!
7/20/2025
Shanon P. VERIFIED CUSTOMER
Hannah was very helpful and friendly.
7/20/2025
Kendrick L. VERIFIED CUSTOMER
Hannah did amazing and communicated clearly and made me feel at ease during my maintenance
7/20/2025
Sajiv N. VERIFIED CUSTOMER
Very courteous and timely response
7/19/2025
Ryan C. VERIFIED CUSTOMER
Ernesto was very helpful and quick in explaining things and processing my service appointment. He was very clear and upfront in his communication. He answered all my questions and made sure I was taken care of when I came back to pick up m my car.
7/19/2025
Travis K. VERIFIED CUSTOMER
Jesse was very professional and knowledgeable. He kept me informed about my service. I’m going to follow up with him for my other Honda
7/19/2025
Jesse G. VERIFIED CUSTOMER
Overall satisfied, but I came in concerned about the battery performance and 4 hours later when I was updated, the battery hadn’t even been tested. In later notes, it said an additional DCS/GR8 test could be run on the battery, but that it would take several hours. Since it was too close to closing, that test wasn’t able to be run. I understand the battery is probably not the source of the van’s problem, but I wanted to eliminate that relatively cheap possibility with a battery check before resorting to replacing the very expensive front camera.
7/18/2025
Mike V. VERIFIED CUSTOMER
Phillip, thank you for being awesome! Took care of everything I needed for my new 2026 Honda Passport.
7/18/2025
Camillo C. VERIFIED CUSTOMER
Ariel gets 10’s across the board. Completd and explained everything and fast can’t beat that she has earned a customer for service. Left DCH now a Norm Reeves Client.
Thank you Ariel for saying what you would do and actually doing it that’s rare in the world today.
Have a great weekend safe travels
7/18/2025
Christina M. VERIFIED CUSTOMER
Great service
7/18/2025
Janet R. VERIFIED CUSTOMER
Everytime I go to Honda vista I always get service advisor Jessie and always provides me the best customer service. He’s very detailed and helpful with the services my car needs. I’m always satisfied with the service I get. So next time someone needs a good service advisor please go to Jessie. He’s the best and always provides outside customer support.
7/17/2025
Jennifer D. VERIFIED CUSTOMER
Excellent service!!!
7/17/2025
Shannon F. VERIFIED CUSTOMER
Excellent customer service all around! Quick appointment time! Accommodated an early drop off for us. Quick turn around time!
Many thanks!
~Shannon
7/17/2025
Geri L. VERIFIED CUSTOMER
I'm very happy with the service.You guys are the best!!
7/17/2025
William M. VERIFIED CUSTOMER
Jesse was very professional in his actions. He was sincerely concerned about my vehicle. He kept me updated on the repair progress.
7/17/2025
Andrea P. VERIFIED CUSTOMER
After having terrible service at two other local Honda dealerships, I am so happy to have found Norm Reeves! I received excellent care and service, and they fixed my car under warranty. Hannah, the service manager, was super cool and professional and knowledgeable and went above and beyond to make sure I had everything I needed, including a rental car! Excellent service all around and I would highly recommend this dealership and it’s service department!
7/16/2025
James L. VERIFIED CUSTOMER
Not satisfied with the explanation of why a brake fluid exchange was needed only to discover it had been done 7 months earlier at another dealership when I inquired about it on this visit.