This is my very first Honda and there for my first service and Ernesto made the process so simple! He was great at explaining everything and even followed up through the process!
7/10/2025
Mark R. VERIFIED CUSTOMER
3 Norm Reeves employees worked together to make my situation into a 100% A+ highest-quality, top-shelf deal. They were: Ernesto, John (who pinch-hit for Ernesto when I brought the car in on a day that Ernesto was out), and the manager Phillip, who really brought the two of them together, helping them to deal with what I thought was a tough car problem, and they all 3 really made my car whole again. Thank you, John, Ernesto, and also Phillip! If it is a Honda that I will be buying next, and it may very well be, Then when I do need to buy a new car, I hope to return to Norm Reeves, as I am sold (for now) as a loyal customer, thanks to the great service I’ve received on this 2020 CRV hybrid, and also on my 2012 CRV which was my car in the past.
7/10/2025
Linda S. VERIFIED CUSTOMER
Hi there. I actually worked with Hannah Martinez. She was awesome to work with. I worked with Sal the day before and he was awesome too.
Thank you!
7/10/2025
Ronn E. VERIFIED CUSTOMER
Professional.Conversationable.Knowledgable.
7/9/2025
Courtney S. VERIFIED CUSTOMER
Very friendly service experience, Sal has been our advisor before and he really is knowledgeable and answers everything we are concerned about and helps solve the issue.
7/9/2025
Jerry K. VERIFIED CUSTOMER
Very helpful and forthright. No hard upselling which is much appreciated.
7/9/2025
Sandra A. VERIFIED CUSTOMER
Service you rendered was fast and very efficient
7/9/2025
Dave C. VERIFIED CUSTOMER
Sal I was friendly and professional
7/9/2025
Yvonne M. VERIFIED CUSTOMER
Hannah ???? was very professional and does her job very well
7/9/2025
Armand R. VERIFIED CUSTOMER
Very much satisfied.????
7/9/2025
Tala K. VERIFIED CUSTOMER
Sal is always awesome. He’s honest and I never feel like he’s upselling me on services that my car doesn’t need. He’s always makes sure I walk out of there on time and happy. Great customer service and I’m always back because of him!
7/9/2025
Bruce S. VERIFIED CUSTOMER
John is one of the best service advisors I have ever experienced. Explains everything completely and clearly and never tries to upsell a service you do not need.
7/9/2025
Glen H. VERIFIED CUSTOMER
John was very professional and got me my car back early. It was an excellent experience. Thank you.
7/9/2025
Veronica S. VERIFIED CUSTOMER
Hannah is thorough and responsive.
7/8/2025
Dwight J. VERIFIED CUSTOMER
Sal is awesome! Thank you.
7/8/2025
Bob E. VERIFIED CUSTOMER
Thank you
7/8/2025
Raymundo C. VERIFIED CUSTOMER
Thank you Ernesto for everything perfect .excellent customer service
7/8/2025
Isabel . VERIFIED CUSTOMER
Friendly and fast customer service!
7/8/2025
Steve K. VERIFIED CUSTOMER
Jesse took great care of my car. Thank you.
7/8/2025
Leslith G. VERIFIED CUSTOMER
Always a pleasure having Ernesto’s help. Prioritizes customers satisfaction, never feel like I’m being pressured to do maintenance I don’t need right away. Thank you for all he does! Will keep coming back to him.