Great and fast customer service. Always friendly and answers all of my questions. Everything was great.
7/4/2025
Monica . VERIFIED CUSTOMER
Ernesto was professional and kind. He answered all of my questions and took the effort to find out anything he didn't know off the top of his head. He is an excellent employee.
7/3/2025
Wallace T. VERIFIED CUSTOMER
Ernesto did a excellent job of informing me about what needed to address with my car
7/3/2025
Jose M. VERIFIED CUSTOMER
Thank you so much it’s was great bring my cars to you and help me out
7/3/2025
Kim D. VERIFIED CUSTOMER
Friendly service staff, knowledgeable and not too pushy. Thank you
7/3/2025
Colleen B. VERIFIED CUSTOMER
Excellent service by John Beck. Thank you.
7/3/2025
Haaris T. VERIFIED CUSTOMER
Ramez was very nice and helpful in walking me through everything he recommended for my car. He went above and beyond noticing an aftermarket battery in the car and recommending a Honda one next time around for longevity and warranty
7/3/2025
Karen K. VERIFIED CUSTOMER
Sal lacked communication skills regarding what was needed and the time necessary to complete the job. This is the first time I have visited. Rim Reeves and not been completely satisfied with the service received. Also the technician/mechanic reset my radio, trip info and dash settings. I have been unable to reset the trip info amd it’s really frustrating because I now do not have my mileage available
7/3/2025
Claude B. VERIFIED CUSTOMER
As I explained to Ernesto, after y’all worked on my vehicle last year, it ran better than it did when I first purchased it so I suspect the valve issue was always a problem. Now that y’all have replaced the rear engine mount, it once again is running excellent!! Thank you so much, I wish it was less expensive but I’m very happy with the performance of my SUV!! Thank you and thanks to the mechanic and Ernesto. Tell Ziggy, no I do not want to sell. Lol
7/3/2025
Wendy H. VERIFIED CUSTOMER
John listened well, and explained everything thoroughly and communicated updates timely.
7/3/2025
Patricia P. VERIFIED CUSTOMER
Exceptional service
7/3/2025
Temor H. VERIFIED CUSTOMER
Professional
7/3/2025
Raymond N. VERIFIED CUSTOMER
Good service
7/2/2025
Theresa D. VERIFIED CUSTOMER
Ariel was great. Very happy with service and communication. Thank you!
7/1/2025
Jaime G. VERIFIED CUSTOMER
Great job ????
7/1/2025
Nikka F. VERIFIED CUSTOMER
Very nice and attentive
7/1/2025
Thomas D. VERIFIED CUSTOMER
All good. He was friendly, polite and professional.
7/1/2025
Derek I. VERIFIED CUSTOMER
I was the last vehicle completed for the day (which is fine since the job was extensive), but when I got my keys the connector for the driver seat wasn’t connected. So, I let them know and they brought it back to the shop. It came back out 5 minutes later. When I got back inside I noticed smudges all over the inside of the windshield. Again, it was taken back to get fixed. The detailer brought my car out, still lots of streaks but I gave up and said thanks. He was already over it. These are signs that are frustrating - if you find one surface level problem, what other issues are there? This has nothing to do with Jesse, he’s really great, but rather with the service overall. I came here from the Carlsbad location because of price, but this warranty service visit was pretty lackluster.
7/1/2025
Kay S. VERIFIED CUSTOMER
After experiencing the service at Vista and Irvine, I can confidently say that I prefer the service at Vista. I appreciate that the appearance of the floor is kept up and almost every employee will make eye contact and smile. Overall, Vista is a welcoming vibe and Sal Lua is top-notch. He has helped me in the past and he is just truly exceptional. I am so very thankful for his friendliness, honesty, and warmth. He took the time to listen to my concerns and the history of services with complete patience. He made a big loss feel like a big win, which is refreshing after a long time of hardship this year. He always makes it look easy to go above and beyond, but I think that showcases his genuine care and integrity. He puts a lot on himself to make other people feel joy, and I think that's a special and unique quality. Anywho, go Sal! Vote for Sal! Thank you so much for the great service! :)
P.S. Norm Reeves should consider a bonus paid day off and massage/spa day or cruise for the next staff giveaway! It looks like everyone works hard and I'm sure they could use a little pampering.
7/1/2025
Kimberly R. VERIFIED CUSTOMER
Thank you for taking the time to explain the work done on our car in detail! I appreciate you taking the time to answer all my questions :)