Sal was very professional, helpful and knowledgeable about the questions i had in regards my visit to the dealer,
7/16/2025
Chris B. VERIFIED CUSTOMER
Yes Ernesto worked with me to address all my concerns and communicated all the repairs and services so I know what was being done
7/16/2025
Joseph C. VERIFIED CUSTOMER
Great service
7/16/2025
Varley S. VERIFIED CUSTOMER
Excellent service. Accommodating and friendly.
7/16/2025
Michael F. VERIFIED CUSTOMER
Every advisor I've worked with there is great
7/16/2025
Keota S. VERIFIED CUSTOMER
Ernesto was extremely polite and professional not just on this occasion, but every time I’ve taken my car to get serviced. Thank you Ernesto
7/16/2025
Marlen S. VERIFIED CUSTOMER
Thank you
7/16/2025
Eddy E. VERIFIED CUSTOMER
Ariel the service/adviser treat me nicely,
7/15/2025
Barbara B. VERIFIED CUSTOMER
Everybody was very friendly. Thank you.
7/15/2025
Isaac M. VERIFIED CUSTOMER
Excellent work???? Give Ernesto a raise ASAP
7/15/2025
Kay S. VERIFIED CUSTOMER
Sal is always friendly and made my service a breeze. I'll always pay a little extra to get service like his. He was excellent! :)
7/15/2025
Linda C. VERIFIED CUSTOMER
Many unanswered questions!
Terrific security concerns…unaddressed.
Surprised and severely disappointed.
7/13/2025
Long N. VERIFIED CUSTOMER
I recently had my car serviced and worked with Sal Lua as my service advisor. I couldn’t be happier with the experience. Sal was professional, knowledgeable, and incredibly helpful throughout the entire process.
He took the time to clearly explain what my car needed and answered all my questions patiently. I really appreciated how he kept me updated on the status of the service and was upfront about the costs and timeline—there were no surprises, just honest and transparent communication.
Thanks to Sal’s excellent service, everything was finished on time, and my car is running perfectly. It’s clear he genuinely cares about his customers and wants them to feel confident about the work being done.
7/13/2025
Jeff B. VERIFIED CUSTOMER
Great help and advice with my vehicle
7/13/2025
Sarojini M. VERIFIED CUSTOMER
He took good care of the car and was very clear in explaining everything that was needed to be done.
7/13/2025
Timoteo A. VERIFIED CUSTOMER
Excellent service
7/13/2025
Kenneth C. VERIFIED CUSTOMER
Great service
7/13/2025
Leslie G. VERIFIED CUSTOMER
We had a truly exceptional experience working with Jesse Herrera at Carlsbad Toyota’s used car dealership. From the moment we arrived, Jesse was incredibly personable, welcoming, and patient. He took his time walking us through every step of the process and made sure to answer all of our questions thoroughly and honestly. We never felt rushed or pressured, just genuinely taken care of.
It’s rare to find someone in car sales who is as transparent and kind as Jesse. He made what could have been a stressful experience feel smooth and enjoyable. We can’t thank him enough and would absolutely recommend working with him to anyone in the market for a used car. A five-star experience all around!
7/13/2025
Patricia P. VERIFIED CUSTOMER
Was super easy to check in and out. Friendly service and was educated on maintenance priorities for my Honda. To keep it running smooth