Norm Reeves Honda Vista Auto Repair Service

Ernesto was very good. He explained everything & the work was done on my car earlier than predicted

I think I found four different service advisories at the store and all of them seem to be great

Service Advisor was very knowledgeable and hospitable. He was able to rectify a previous issue that wasn’t aware of.

Your Honda representative John Beck was courteous, friendly and very detailed. He answered all my questions and provided estimates for future visits to come. Than you.

Ernesto was very professional and friendly. He explained everything before and after my service. His attention to detail and customer service is superior. He gets 10 stars ⭐️ on my view. Honda is lucky to have such a talented well trained employee. Thank you Ernesto.

They are excellent.

Ernesto is the best! He is honest, caring and communicates well.

Ramez didn’t try to sell me anything I didn’t really need. I appreciate that so much.

John is extremely efficient & knowledgeable. I love your dealership!!

Excellence demonstrated.

I look forward to working with you again! Starting with the very sweet and great customer service on the phone with Ashley, then Ernesto and his helpfulness, having a Lyft ride set up to get me to work, it was a good experience and I would gladly recommend you!

It was done much faster than I thought it would be. Thank you.

John, was on point and tech my car out on a timely basis

I was totally satisfied thank you very much.

Friendly, responsive and professional service

Job was done as expected and I’m happy, that it went well. No oil cap was left on done this time around.

John was great. Kept in great in great communication and explained everything well. My feedback is about the inflexibility of the drop off process. This will make me consider a different option in the future (ie- garage near my house that I trust). You have key drop off for convenience during off hours. Why not make it easy for working customers during business hours? I had a 10:30 appointment today and my work schedule got very busy. I am in full commission sales. This work paid for the vehicle I bought at your location as well as all of the on time maintenance I have paid to date. I came in early to drop off my car so I could make my appointment on time. I asked to drop off my keys so I could leave immediately. I explained the situation. I was told I had to wait in line to check in. Unfortunately- I was boxed in by other cars so could not turn around and leave which I would have done (and driven right to Mike at north county auto). Ultimately- by the time I checked in and got a second uber I got home 7 min late for my work appointment. North county auto was my previous repair shop. They make it EXTREMELY easy for a busy professional to drop off and pick up cars. As I said. I am rethinking my next appointment because I can’t risk this nonsense anymore.

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I did my Oil change, tire rotation and alignment but $96 for a Cabin air filter replacement is crazy lol.

Ernesto is the best! I just moved up to LA but I came down to vista because I trust the people here! Thanks Ernesto!