Norm Reeves Honda Superstore Irvine Auto Repair Service

Dominick was very helpful and professional. I felt completely comfortable with leaving my car to have the recall service done. Thanks, Dominick!

Mr Dillon was very courteous and efficient and friendly

Mark was very helpful and clear about everything. Thanks.

Arbenz was courteous and helpful. I was walking around and he remembered me and went to double check on my car. Super awesome dude ???? ????

Omar was professional and communicated very well

Anton was great and nice got in and out quick transparent with me on what needs to be done I was very satisfied with the service

Thank you very much!!! For you help,

Mr. Mark Farrugia provided excellent customer service and great help.

Excellent service.

my car was ready on time, i just hope car wash can make a come back as well as your coffee. It makes a plesant wait for the car to be ready.

Omar did great.

Excellent service. Went out of his way to try to help with a gps update.

The service was done really fast and Matthew is exceptionally friendly and helpful, I immediately felt my car was in very capable hands!

Great service and attention to detail. Was very satisfied.

He knows his job very well.

Service was terrible and my so far my 2020 odyssey ex-l has been a lemon. No communication via text until 3pm when arbenz said the car was ready to be picked up after being there all day. I asked him if everything was fixed and he claimed it was and they didn’t hear the problems being duplicated. I brought my odyssey in for squeaking brakes, cracking and popping coming out of the speakers while playing music/Bluetooth, and the 4 recalls. Only 3 of the 4 recalls were completed and neither of my issues were resolved. I texted and called the dealership right when I left. Receptionist said Arbenz was with a customer and would call me right back, which he did not. When I returned home my sliding doors would not open. Whoever serviced my car left the doors in off position and I did not know that which caused another trip to Honda the following morning. They turned the doors back on, but would not fix my brakes/radio for me. Said I would have to come back. My time is precious, as I have children and a full time job. Terrible experience and I would have expected at least a loner vehicle when I returned for the second time to have my brakes and radio fixed. Your employees offered no solution and didn’t really seem to care at all.

Good communication throughout the service process.

A+++++

Omar was very attentive and delivered over and above what he’d promised and at a lower cost. It was a pleasure to do business with him. Thank you.

Quick check-in, socially distanced but Very friendly and explanatory of all servicE and less time than anticipated too!