I’ve been very pleased with the service Norm Reeves provides especially from Nathaniel. He always provides great customer service and makes me want to continue having my car serviced by Norm Reeves.
6/14/2025
John S. VERIFIED CUSTOMER
Stephen was very professional and informative of what work was needed to be done. I’m very happy with the completed work. My many thanks to him and all the team members at Norm Reeves Honda.
6/14/2025
Dana W. VERIFIED CUSTOMER
Luis was excellent. One of the best I have experienced. Very professional and knowledgeable.
My service experience was excellent!
6/14/2025
Steven M. VERIFIED CUSTOMER
Yes
6/14/2025
Roberto G. VERIFIED CUSTOMER
Hade a excellent experience. Mr Pegan was very transparent and knowledgeable
Great customer service he schould be use to train other.
6/14/2025
Ethel Deanna. VERIFIED CUSTOMER
Hello my service advisor is alway being Mr Mike Hernandez and wondering why I did not receive a survey for him. I will talk about him first - Mr Hernandez as I said my service advisor when he was with DCH in Rancho Santa Margarita. His being always very professional, honest, nice and he takes care of the business. With Mr Pagan first time I met he is professional, honest and knowledgeable like Mr Hernandez. I am looking forward for the sirvey. Thank you
6/14/2025
Atefeh A. VERIFIED CUSTOMER
Great service from Luis.
6/14/2025
Jacob F. VERIFIED CUSTOMER
I feel that I was scammed by Honda and I don’t believe I will ever buy another Honda.
I recently purchased a used car in December from this dealer and I will never buy another car again.
I paid $2K for a repair last month, only for them to tell me that it was something else and I need to pay another $3K.
They did not correctly diagnose my car the first time and I can no longer trust this company.
6/14/2025
Haylie F. VERIFIED CUSTOMER
Steve was great to work with.
A true professional
6/13/2025
Melissa H. VERIFIED CUSTOMER
I usually feel like your service team is looking out for me, which is why I come back. Today it just felt like I was dealing with a salesman. I came to have something small checked out, and before I knew it, I had $2,000 worth of services offered to me and when I expressed that that was WAY MORE than I could spend today, he was throwing a finance brochure my way. Wow. Okay. Thanks for listening, Mr. Salesman. He still got $1,000 out of me today, and all the charges weren’t entirely clear when I left there. My head was spinning, to be honest.
On my way home, the small thing I wanted checked on my car seems to still be a problem. So yeah, not real happy with my experience today. And I’m out 1,000 bucks.
6/13/2025
Vinay N. VERIFIED CUSTOMER
Gerardo was very helpful
6/13/2025
Greg W. VERIFIED CUSTOMER
I really appreciate his assistance.My truck has not run better since the day.I bought it after the service today
6/13/2025
Clara G. VERIFIED CUSTOMER
El es una persona muy amable y muy servicial gracias por tener personas como él fui atendida de la mejor manera yo le doy un 10
6/13/2025
Daniel D. VERIFIED CUSTOMER
My service addivser was great
6/13/2025
John F. VERIFIED CUSTOMER
Luis was very kind and helpful. I give him top ratings.
6/12/2025
Paula D. VERIFIED CUSTOMER
I had a fantastic experience taking my car in for service. Kevin was very attentive, explained everything and my car was done quicker than I expected. I’m very satisfied with my experience at Norm Reeves Honda.
6/12/2025
Christine M. VERIFIED CUSTOMER
Like always my car was quickly serviced and Nathaniel Arce was super friendly and helpful
6/12/2025
Vincent V. VERIFIED CUSTOMER
Great customer service! Highly satisfied.
6/12/2025
Britney P. VERIFIED CUSTOMER
Stephen was really helpful! He explained all the details of my car and I was very glad that he told me about the car wash option.