Just follow up, we bought this 2016 Certified Pre-Owned Civic from Norm Reeves in 2020. We have had issues with the A/C system ever since. We have spent quite a bit on refrigerant and inspections. My issue is when we bought the car, the A/C system was a known issue for Honda and we were never advised.
I have bought two cars from your dealership and feel that more could have been done to fix the issue like split the cost of the repairs. That’s the way to keep satisfied customers coming back for their next vehicle.
When we sell the car, we will have to be honest and advise the potential buyer about the issue. We will take a hit on the selling price for sure.
Michael Fernandez was great and this in know way is about his service and responsibility in the service department.
Hope to be a repeat customer.
Craig Landen
5/31/2025
Daniel P. VERIFIED CUSTOMER
Jacob was great and the warranty work was done fairly quickly.
5/31/2025
Tom W. VERIFIED CUSTOMER
Professional and knowledgeable
5/30/2025
Ali N. VERIFIED CUSTOMER
Stephen’s the best! A man’s man, and a stand-up guy all the way through!
5/30/2025
Louis T. VERIFIED CUSTOMER
I came into the dealership to replace the driver side sun visor. The sun visor was out-of-stock, but Luis quickly ordered one and informed me when it would arrive. The whole process took 10 minutes, but even in this short interaction, I was impressed by Luis’s friendliness and professionalism. Thanks, Luis!
5/30/2025
Jerel A. VERIFIED CUSTOMER
Luis was very welcoming, great attitude and helpful with all of my questions!
5/30/2025
Judith J. VERIFIED CUSTOMER
Appreciated his honesty and help in prioritizing our needs.
5/30/2025
Steve W. VERIFIED CUSTOMER
Brandon is the best Service Advisor @ Norm Reeves! Very professional and knowledgeable!
5/30/2025
Raymond . VERIFIED CUSTOMER
Give Mike a raise! He's very knowledgable and attentive to the customer's needs.
5/30/2025
Paul O. VERIFIED CUSTOMER
Great service from Michael. Responsive and provided good explanations of repair issues.
5/30/2025
Ila C. VERIFIED CUSTOMER
Brandon is the best! I would continue to work with him as he cares from my car concerns and he goes above and beyond to help me. He truly cares for his customers.
5/30/2025
Mark J. VERIFIED CUSTOMER
Michael treated me as a valued customer. He was willing to take time with me and answer my questions. He communicated very professionally and demonstrated a respect for me, my needs, and my time. If the broader Norm Reeves staff treats customers with the same care as Michael did for me, I am sold on pursuing the Norm Reeves experience!
5/30/2025
Elizabeth M. VERIFIED CUSTOMER
Service was really well and was very default with me in terms of what the car needs
5/30/2025
Randi-Ellen G. VERIFIED CUSTOMER
No more surveys. My time is worth something.
5/30/2025
Rafael A. VERIFIED CUSTOMER
Brandon was great he was transparent and a salesman I would like to deal with in the future. Thank you.
5/30/2025
Nancy H. VERIFIED CUSTOMER
Everyone was so patient and kind
5/30/2025
Jacqueline H. VERIFIED CUSTOMER
Great service
5/29/2025
Vanessa F. VERIFIED CUSTOMER
Steven is as really great and friendly as. I had a lot of questions and he was so patient and I didn’t feel pressured for anything. He made sure he provided all details and options for any future services I might need.
5/29/2025
Jesse L. VERIFIED CUSTOMER
Gerardo was the best most personable and helpful Honda employee I have ever had the pleasure of working with! He knew how to execute everything flawlessly. This man deserves a raise!!