Driver side panel was no clicked on properly. My boyfriend had to click it on.
3/25/2022
Jill R. VERIFIED CUSTOMER
No contact on the day my car was supposed to be ready. The next day, I couldn't make contact with service department. Multiple calls and voicemail unanswered. Tried on line and approval for service wouldn't work. Very frustrating.
3/25/2022
Pedrom C. VERIFIED CUSTOMER
El tiempo de espera es excesivamente largo,me dijeron que el cambio de aceite tardaría 1 hora y media y se tardaron 2 hora y 45 minutos.
3/25/2022
Daniel R. VERIFIED CUSTOMER
All good, prices a bit high but everything has gone up.
3/25/2022
Scott S. VERIFIED CUSTOMER
I greatly appreciate John’s fantastic communication and assistance while my car was undergoing service.
3/25/2022
Muaz A. VERIFIED CUSTOMER
Luis Marquez is the best.
3/25/2022
Ayse D. VERIFIED CUSTOMER
Great service! Much better than my last visit!
3/24/2022
Edith A. VERIFIED CUSTOMER
Thank you
3/24/2022
Joseph R. VERIFIED CUSTOMER
Customer service was great
3/24/2022
Nghia N. VERIFIED CUSTOMER
Service was great thanks!
Area for improvement:
Have a mobile cart to quickly get to the customer when they arrive for drop off as this will quickly keep the driver at ease knowing that you notice them when they arrive.
3/24/2022
Mary R. VERIFIED CUSTOMER
Very personable. Thank you
3/24/2022
Scott N. VERIFIED CUSTOMER
Q Holt was very helpful.
3/23/2022
Thomas P. VERIFIED CUSTOMER
Very quick service. Experienced lead
3/23/2022
Nicholas L. VERIFIED CUSTOMER
The media viewer was great to see pictures of the car! It even suggested to type comments for the technician, but there was no submit button so i typed a paragraph for the technician to find i couldnt post it! 4.5/5
3/23/2022
Tigist R. VERIFIED CUSTOMER
tankesforeverything
3/23/2022
Brian W. VERIFIED CUSTOMER
Rosalina was awesome. She kept me informed the whole time.
3/23/2022
Mulugeta L. VERIFIED CUSTOMER
Shuttle service I had to wait for 1 hour and 20 min, when I ask the service advisor their answer was not satisfactory. The routine maintenance service was great. For the exterior detailing I paid $110 it wasn’t perfect but acceptable. Over all thank you for the service!
3/23/2022
Anne P. VERIFIED CUSTOMER
Rosalina was efficient and knowledgeable and keep me well informed. This is the second time I brought my card for Service to her and I will always request her as my service provider.
3/23/2022
Paul H. VERIFIED CUSTOMER
I scheduled a minor service through the internet with a 7:30 drop off and stated on the scheduling system I would be waiting and when I dropped the car off I stated the same. I did not ask how long it would take but hoped it would be less than 2 hours. At the 2 hour mark I texted back to the number that just sent this feedback request and a little later since I did not get a reply, sent a message through the service log in that was sent at the start of my visit. After not getting a reply I went up to the front and since Holt was busy on the 2 occasions when I went there so I enquired with 2 other reps. It was not until almost 3 hours after my appointment time that my car was ready. I would like to see the service department communicate how much time is expected for service - update if it changes, and have some way to respond to text messages. Thanks, Paul