I came in because I had to tow my car in due to the hybrid battery going out. I spoke with Robert and he gave me and after the diagnostic, he gave me a realistic timeframe to when the car would be ready. He also took time to explain what needed to be repaired and he answered all my questions. My compliments to Robert, Jessica, and the technician who repaired my 2014 Prius C. I picked it up today and it’s running g like a dream! I’m a very happy customer and will continue to giro Norm Reeves Toyota for all my vehicle needs!
7/21/2023
Roland S. VERIFIED CUSTOMER
Q has done an outstanding job very personable, professional, and efficient.
7/21/2023
Amy V. VERIFIED CUSTOMER
Excellent customer service today. Above and beyond!
7/21/2023
Joyce W. VERIFIED CUSTOMER
Explain everything very well about my car and Mr Holt is a good business person and have a lot of respect for the Toyota business .
7/20/2023
Lynn P. VERIFIED CUSTOMER
Service was quick and thorough. Thanks
7/20/2023
Benedict C. VERIFIED CUSTOMER
The team did an outstanding job… Mr Q Holt kept me well informed throughout the whole process. Thank You.
7/20/2023
Samantha G. VERIFIED CUSTOMER
Great customer service and very polite
7/20/2023
Melat Shimles. VERIFIED CUSTOMER
She is super welcoming and explained everything perfectly. I'm very comfortable around Jessica and I'm very pleased with my experience with her. She's a very nice girl.
7/20/2023
Javier Simon. VERIFIED CUSTOMER
She always takes care of me !
7/20/2023
Joyce M. VERIFIED CUSTOMER
Great service
7/20/2023
Molly W. VERIFIED CUSTOMER
My car was towed to the service center on Sunday. I got a call on Monday to approve inspection. I was later informed that the issue was a dead battery. I called, no answer, left a voicemail and sent a text asking questions. I was concerned there was an issue with the charging system which caused the battery failure because the battery was still under warranty and died while I was driving. I never got an answer to my question. I did not get my car back until Wednesday after finally getting a response to one of the three questions I asked repeatedly because of poor customer service and lack of communication. I called several times, leaving voicemails, approving text messages, and also sending texts to repeatedly ask my questions. I got an automatically generated text saying my car was ready on Tuesday with no response to my questions. I continued to reach out and ask questions with no answers. Not once did somebody answer the phone when I called. The only time I got answers was when my husband, who is out of state for work this week, called. I am extremely disappointed with the service I received and will most definitely not be returning to this service center.
7/20/2023
Pedro S. VERIFIED CUSTOMER
Rosalina is an incredibly professional and very knowledgeable person.
She's friendly and makes you feel that Toyota cares.
7/20/2023
Mary S. VERIFIED CUSTOMER
Q is great as are all the service writers. Always pleased.
7/20/2023
Melanie S. VERIFIED CUSTOMER
Fast and professional service!
7/20/2023
Teresa C. VERIFIED CUSTOMER
Muy amable Bautista gracias gracias gracias buen servicio
7/20/2023
Catalina V. VERIFIED CUSTOMER
My car was done in a timely and Amar was very helpful ???? thank you
7/19/2023
Shelly J. VERIFIED CUSTOMER
Q Holt is very customer service oriented and goes above and beyond to help the customers. He explains things well and thoroughly.
7/19/2023
Kathlyn B. VERIFIED CUSTOMER
We were completely happy and impressed with the seamless experience at Norm Reeves! Rosalina was so helpful and knowledgeable. Congratulations on such a great employee.
7/19/2023
Janice M. VERIFIED CUSTOMER
Helped to identify a problem and let me know how important it was to get it resolved soon.
7/19/2023
Taura P. VERIFIED CUSTOMER
The only thing missing was the complimentary car wash. Thanks for taking care of our Camry.