Luis was great and very helpful today! He answered all my questions and was very nice!
1/5/2024
Louis P. VERIFIED CUSTOMER
Quick & Thorough
1/5/2024
Renee D. VERIFIED CUSTOMER
Q was very efficient, listened to my needs and was excellent.
1/5/2024
Monte D. VERIFIED CUSTOMER
Rosalina was great!
1/5/2024
Daniel T. VERIFIED CUSTOMER
After completion of brake system flush, rear brakes clean & adjust, and front brake pads & rotors replacement, the brake fluid reservoir was way overfill- with brake fluid overflowing and dripping all over the firewall, engine and the ground. Once home, I had to suction out enough fluid to bring it down to a more normal level. The rest of the brake work and battery replacement was well done, and my service advisor, Denise, was excellent, honest, and friendly as every other time that I've worked with her. No other issues other than I was surprised by how expensive labor rates have become.
1/5/2024
James B. VERIFIED CUSTOMER
Excellent customer service
1/5/2024
Alan S. VERIFIED CUSTOMER
Robert went above and beyond to make experience Awesome at Toyota.
1/5/2024
Julia Y. VERIFIED CUSTOMER
Thank you Toyota Team!
1/5/2024
S S. VERIFIED CUSTOMER
I like working with Robert or Savannah. That's all I'm going to say.
1/5/2024
Susan S. VERIFIED CUSTOMER
Jessica Herrerias is the best service representative I’ve ever worked with at Norm Reeves Toyota. I trust her completely and always follow her recommendations. My Toyota has only been serviced by Norm Reeves professionals, which has kept it running for many many miles. Give Jessica a raise and a promotion!
1/5/2024
Charles P. VERIFIED CUSTOMER
Robert was friendly and respectful and fast. Couldn’t recommend him enough
1/5/2024
Rita M. VERIFIED CUSTOMER
Had oil change ,air filter change. Q Holt is alway been good for
making sure the proper service for my SUV. We are happy with
His customer service at Toyota.
Thank You and Happy New Year!
1/5/2024
Richard H. VERIFIED CUSTOMER
I.am satisfied.Rosalinda is very professional I will return in 5000 miles.
1/5/2024
John C. VERIFIED CUSTOMER
Denise was very congenial, knowledgeable, and friendly. She had my complete confidence
1/5/2024
Les J. VERIFIED CUSTOMER
Robert was very friendly and professional.
1/4/2024
Richard M. VERIFIED CUSTOMER
Had a nail in my tire of which I bought at the dealership…didn’t have an appointment was golfing on a family trip and needed help…she quickly got me in que….got my tire fixed and out the door at no cost or stress
1/4/2024
Pat C. VERIFIED CUSTOMER
I was told by your service department lady that the shuttle was available for either to or from your shop but after dropping off my Lexus I found out that no shuttle service provided on Wednesday. I did not received a reply on the ready status of my Lexus after leaving voicemail and text messages.
1/4/2024
Adanech A. VERIFIED CUSTOMER
I’m satisfied great job thank you for everything
1/4/2024
John N. VERIFIED CUSTOMER
Robert is a gentleman, great customer service.
1/4/2024
Mark M. VERIFIED CUSTOMER
Your automated phone answering system ****. I called 3 times to reply Roberts message and was hung up on one, never answered on another and left a message only to be directed to ask my questions to a text message. You are losing communication with human beings and customers as well.