Outstanding customer service was provided Rosalina!
1/17/2024
Joshua Angel. VERIFIED CUSTOMER
Simona Teslenko was very attentive and provided a great service!
1/17/2024
Evan B. VERIFIED CUSTOMER
Simona was friendly, personable, professional.
1/17/2024
Corey H. VERIFIED CUSTOMER
Please contact me on scrapped rims.
1/16/2024
Sandra G. VERIFIED CUSTOMER
Very excellent customer service
1/16/2024
Kyle A. VERIFIED CUSTOMER
I’ve been trying to get in touch with my service advisor I left a voicemail to which I got a text message response back. Which I said I needed to speak to someone on the phone and still nobody has contacted me about the invoice that was sent to me
1/16/2024
Marella F. VERIFIED CUSTOMER
Richard was friendly and helpful.
1/16/2024
Marbeli M. VERIFIED CUSTOMER
Si buen servicing gracias
1/16/2024
Michelle H. VERIFIED CUSTOMER
Denise is very friendly and personable. She is confident in her ability to provide an excellent customer experience and she delivers.
Pleasant to work with.
1/16/2024
Roberta S. VERIFIED CUSTOMER
Perfect..John friendly, polite, kept me informed status wise. Very content with service. Thank you
1/16/2024
Katherine L. VERIFIED CUSTOMER
A job well done! Thank you Richard
1/16/2024
Tom C. VERIFIED CUSTOMER
I am satisfied with the service Toyota provided to customers
1/16/2024
Richard H. VERIFIED CUSTOMER
Great service. One minor issue was a valve stem plastic cap was missing after the service. I only noticed because I had purchased silver caps for all 4 tires instead of the regular black. Other than that, no other issues. John was pleasant and nice.
1/16/2024
Debbie A. VERIFIED CUSTOMER
Denise is a good service writer. My only suggestion is NAME PLATES! How are we supposed to find our service writer when we don’t know them by sight & only their business cards are visible?
1/16/2024
Ivy K. VERIFIED CUSTOMER
Your service advisors were okay, but the wait was extremely long (almost 4 hours despite having an appointment). When I was called over to complete payment (with a different writer than my initial one), the service writer was interrupted by another staff member who told him that another customer he worked with hadn’t paid. While I understand that’s a serious issue to be resolved, it’s not something that needed to be said in front of me (a customer). Also, at the end, I think there’s an opportunity for improvement. After my car was done and the service was paid for, I was told my car was “somewhere over there, and if not there, it’s probably by the flagpole”. I would expect that someone would walk me to my car and more closely review the work that was done to ensure I’m fully aware and satisfied with the service before I leave. I had to click the lock/unlock buttons on my key fob to find out where my car was and inspect the car myself to ensure my spare tire was put back, etc. Overall, I would expect more from an established dealership and service center.
1/16/2024
Juliette N. VERIFIED CUSTOMER
The service was completed much faster than I expected and Richard was very helpful. I appreciated his help!
1/16/2024
Elizabeth A. VERIFIED CUSTOMER
Denise's phone number led me to some one else, Travis. I left several messages at her/his number. I tried to set up a shuttle pick up to no avail since the call to Denise was redirected to Travis. I had to ask a neighbor for to drive me back to get my car. I tried calling the main number to talk to someone about the problem but NEVER got a human to talk to. This is the opposite of the standard of care and quality designed with intelligence hay I have come to expect from Toyota.
1/16/2024
Scott W. VERIFIED CUSTOMER
Everything went great. The staff was friendly and efficient. The lounge was clean and comfortable. I will be back whenever my Camry needs maintenance.