Norm Reeves Toyota of San Diego Auto Repair Service

Very good service! Thank you

Very good service. Thanks

Fast and communication on point

Overall a good service, no issues

Customer service is definitely improved since last time I was there! Rosalita was so helpful and sweet! Everything went super quickly with no issues! I'll definitely be back

Always attentive and great at her job.

Everyone was helpful and efficient. I got in and out in no time. Great work!

Karina was wonderful and was a great help today. She definitely deserves praise for her service, and I hope she sees a raise in the near future.

Luis is always friendly and helpful.

Excellent Service

Karina was super amazing through the whole process, she was very understanding and kind. I would definitely work with her again!

Jessica kept me informed, and was able to answer all my questions.

Helped me identify the services needed. Gave me an estimate of time and cost. Service was done early and at cost. Felt my patronage was appreciated

I am very satisfied with Robert's work, he is very kind and efficient.

Simona is always awesome! Will keep coming back.

Easy in, easy out in a short period of time. Very happy with the service.

Went for my 15000 maintenance check and was told my cabin filter needed Changing and cost would be 2695.95!!! I declined I was sent another msg stating that I really needed to have the cabin filter changed this time I sent them what a filter change should cost per google in the mist of all that spoke with service rep to further let her know that I had the Toyota care package she stated that I did not and that the filter was not covered and that it would cost 75.95 but I’m covered and it should have been free. I’m covered at 10000 and 20000 miles for the filters they could have just said when you reach 20000 miles bring your car back and we will replace the filter instead I was told I was not covered and they don’t cover filters period!!! I just felt I was being taken for the money.. I also called the dealership in which I bought the vehicle and they stated you guys should have just told me to bring the car back at 20000 miles. I also called Toyota corp. and they stated the same thing that you guys should have just said bring the car back at 20000 and replaced the filter instead of taking my money. Also Toyota corp stated that you guys didn’t bother about looking up to see that I was covered. I’m just feeling some kind of way!!!! Signed Rita W

I am writing to commend Rosalina for the excellent service she provided me today at Toyota. Her kindness, professionalism, and attention to detail made my experience truly exceptional. It’s not often that you encounter someone who genuinely cares about their customers, and Rosalina’s dedication was evident throughout my visit. I wanted to ensure her outstanding service is recognized, as it made a significant positive impact on my experience with Toyota. Thank you.

Service tech was very professional and prompt! Will only go to you guys .

1. Took 15 minutes before someone came over to check me in 2. I was not aware to look for a text for additional services, so I waited for over an hour before realizing that I needed additional services. Recommend someone calling. 3. I thought Toyota care covered more than it did. A little disappointing and I probably would not buy it again if I bought a new car.