Norm Reeves Toyota of San Diego Auto Repair Service

Luis Marquez and Travis Brierton were outstanding in assisting me today. I had concerns about potentially buying a 2012 Toyota Corolla from CarMax and they did an amazing job with the used vehicle inspection and communicated the findings in a clear and easy way to help me make an informed decision. Both Luis and Travis provided valuable insights on initial inspection and Travis uncovered some safety issues. Luis showed me the photos and went over the report with me, answering all my questions. Luis also provided me with additional copies of the findings to take back to CarMax for them to review and repair, saving me some time and hassle. Luis provided me with everything that I needed (and the extra printout and information I didn't know I needed) and had everything ready for me when I went to his station after the inspection. Additionally, I want to point out one of the employees that I spoke with when I dropped off the vehicle and when I picked it up. I don't remember his name, so I am going to say it was Ferocious Brown (sorry man, your name was fierce and I wish I could recall it, but I'll find out next time I am in). We were discussing older vehicles, maintenance, and care, and he shared some of his experience with his personal vehicle. He is also super professional and easy to talk with. I learned a lot today from these three employees, and had a good time during the entire appointment. Thanks!

As always, Q provided an outstanding service.

Great service very happy

Great quick service today

I had an appt & they took me on time. The car was ready when they said it would be. The advisor was very professional.

When I booked appointment for 30000 service the website quoted 225, on check in I was quoted 368, very frustrating. I was told I would be given a parts discount but a different person checked me out and I forgot to ask. Also found another problem throttle built up for another 199, didn’t approve for this visit but was told common at 30000, also not mentioned at check in. All in all felt like a visit full of miscommunication and misleading cost representation

One of my problems hasn't been resolved yet. Rear window leaks. And also my GPS on the monitor drops and goes to time out.

Was charged $190.00 and told there was oil on the lower part of my engine and they cleaned it and put dye on it so I could come back after driving 1000 miles to see where oil is leaking. And I was charged for the dye.

Customer service Name Denis helped me a lot ,I really appreciated her effort to ensure by checking my car was done on time, she deserve 5*****.

I can’t say enough about My wonderful experience at the dealership working with Q Holt. I appreciated his honesty, kindness, and very helpful information.

Great service from start to end

Jessica did a great job of communicating the nature of the problem and making sure everything went smoothly. Thank you!

Muchas gracias, muy contento con el servicio y las atensiones...

I’m extremely grateful and appreciative of the ride to and from!!

Good friendly customer service.

Very helpful!

Great service

My only request with my maintenance service was to inflate tires to 38psi. I mentioned it upon registration, later by text, and again confirmed with John when I picked the vehicle up. Each time he reassured me, but it was never documented on the invoice. And today I stopped by Discount Tires for a pressure check and all the tires were at 35 psi. Not a big deal, but a bit annoying.

Way too aggressive, and the issue I brought the car in for wasn't even looked at.

5 STARS ??