John was very accommodating and explained everything well. I would send my friends here to John for sure
1/8/2025
Etienne D. VERIFIED CUSTOMER
Joshua did a great job. He explained to me whatever got done to my vehicle.
1/8/2025
Ryan S. VERIFIED CUSTOMER
I brought car in to service squeaking noise when using breaks in reverse. I was told brake pads looked good, but draining break fluid and break cleaning/adjusting was recommended. I asked if this would fix squeaking, was told it should. Waited for 3.5 hours, no word on car. I looked outside and car was parked in lot. I asked other service member (not Denise) for help checking out, paid for service. Drove car later in the day and it still makes squeaking noise. Not happy.
1/8/2025
Brianna C. VERIFIED CUSTOMER
I came in because the key that I purchased from your service department over a year ago did not work. It did not allow me to unlock the front door of the car. When I called in they told me that it was going to cost me to diagnose it, which did not make sense because I paid for a key and it should have been working properly. I then had to try and speak to a manager, which took about a week and a half of me calling back and leaving messages. I work in customer service and I understand that we make mistakes, but this took way too long to get resolved and the first call I made they should have told me that they would fix it since I paid over $400 for this key. It’s quite sad that customers must jump through hoops to get things done. Don’t try to sell me something and then make me pay more because you didn’t do your job right. Really wasn’t a great experience until I was able to talk to Larry.
1/7/2025
Milad M. VERIFIED CUSTOMER
Joshua was a great help. He listened to my concerns and followed up. Thank you ????
1/7/2025
Sophia P. VERIFIED CUSTOMER
The service members are usually friendly and polite but this visit wasn’t that. Josh seemed to be having a bad day with a short slightly rude personality. Hope that’s not always the case I’ll be sure request someone different next time.
1/7/2025
Paul S. VERIFIED CUSTOMER
Denise was outstanding! Great communication and a huge help.
1/7/2025
Austin H. VERIFIED CUSTOMER
Great customer support!
1/7/2025
Astou S. VERIFIED CUSTOMER
Great!! customer service!! Rosalina she is the best!!
1/7/2025
Ann J. VERIFIED CUSTOMER
None
1/7/2025
Bradley H. VERIFIED CUSTOMER
Service was great.
1/7/2025
Mary Ann. VERIFIED CUSTOMER
Simona was very sweet and great. She gave me all the details on my service before I left my car and gave me all my information needed before I left. She understands her job well and I was satisfied with her customer service. I will definitely be coming back to Norm Reeves Toyota service.
1/7/2025
Sofia C. VERIFIED CUSTOMER
Helpful friendly service
1/7/2025
Tanya C. VERIFIED CUSTOMER
Very attentive and very thorough good communication skills. Awesome thank you
1/7/2025
Debbie S. VERIFIED CUSTOMER
He could have been nicer
1/7/2025
Anna V. VERIFIED CUSTOMER
Service was okay but the wait was really long.
1/7/2025
Mike M. VERIFIED CUSTOMER
The entire process of a recall was anything other a sham. The fact that the work would be done is one thing BUT to NOT advise that the original part will no longer fit and need to buy a new one is NOT a recall. Being a business owner I would say this was the shadiest bait and switch move I have ever seen. I'm ok with never doing business with such organization.
1/6/2025
Claudia S. VERIFIED CUSTOMER
I spend 3 hours for spark plugs. I got at Toyota at 9:45 AM, and I left at 1PM.
Richard informed that my car needed important repairs after 3 hours, thats completely wrong to let people know after 3 hours and the car is ready to go. I have taken my car for service an busiest days and doesn't take 3 hours, I don't know if my card was ready before, because I was the one who asked if my car was ready, also your prices are the double than other places. NOT HAPPY.