I was told the wait would be 2 hours. I told the service advisor I would wait onsite. After 3 hours I had to track someone down and was told it would be another 30 minutes. I wish I had been given updates and had been kept in the loop. 3-plus hours is a long time to wait with no information about why it was taking so long.
8/26/2025
Diane E. VERIFIED CUSTOMER
Professional, efficient and so personable. Great service.
8/26/2025
Alexander T. VERIFIED CUSTOMER
Job completed, in the time frame stated when vehical was dropped off.
8/26/2025
William G. VERIFIED CUSTOMER
Joshua Gonzales is great!
8/26/2025
Haylie H. VERIFIED CUSTOMER
Friendly and fast service!
8/26/2025
Robert B. VERIFIED CUSTOMER
She was very good and helpful.
Thanks
8/26/2025
Vance M. VERIFIED CUSTOMER
Six month maintenance was completed as scheduled and staff were very efficient and showed a caring attitude.
Thank you for excellent service.
8/26/2025
Yahairah A. VERIFIED CUSTOMER
Q is the best. He is very knowledgeable and provides excellent customer service.
8/25/2025
Patty P. VERIFIED CUSTOMER
Jessica is wonderful to work with!
8/25/2025
Doug M. VERIFIED CUSTOMER
richard kept me well informed as to the status of my repair.
8/24/2025
Michael B. VERIFIED CUSTOMER
Good and fast service
8/24/2025
Delinda O. VERIFIED CUSTOMER
She was professional yet friendly. She took the time to explain tire wear and showed me as well.
8/24/2025
Jamie S. VERIFIED CUSTOMER
Karina was awesome. She answered all my questions and was so friendly.
8/24/2025
Don C. VERIFIED CUSTOMER
No comment
8/24/2025
Cody B. VERIFIED CUSTOMER
Went out of his way to keep me updated and in the loop, definitely the kind of guy that would save a dog from a burning building.
8/23/2025
Barbara M. VERIFIED CUSTOMER
Repair took 3 days. I waited for 3 and a half hours first day before he tracked down status. The amount changed 2 time. On Thursday day 3, I called aa he had not called me. It was his day off and after leaving messages for him I was able to get another service rep to give me an update. Best part of experience was the 15 % discount for my time. I will ask for another service rep in the future
8/23/2025
Everardo H. VERIFIED CUSTOMER
The representative who greeted me did not introduced herself. I did not receive a clear text or phone call telling me my car was done and ready for pickup.
8/23/2025
Nicole A. VERIFIED CUSTOMER
Rosalina is my ‘go to’ service advisor. She is the best!
8/23/2025
Andrew A. VERIFIED CUSTOMER
Outstanding! Rosalina is a credit to Norm Reeves Toyota as an employee who cares about customer satisfaction. She has a very positive attitude.
Andrew
8/23/2025
Cody F. VERIFIED CUSTOMER
NRT team is excellent and professional. I’ve recommended multiple people to the dealer. Great experience as always!