Very professional and explained the services I received.
8/19/2025
Joel K. VERIFIED CUSTOMER
Horrible. Absolute lack of service.
8/19/2025
Colin C. VERIFIED CUSTOMER
Knew what I was going to get and got it. Very simple and easy, thank you.
8/19/2025
Michelle H. VERIFIED CUSTOMER
Always very friendly, listens to concerns.
8/18/2025
Jessica E. VERIFIED CUSTOMER
This is not about Karina. When I picked up she had left. I was told to pick up my car at the sales station. The person seemed annoyed and dismissive. Usually when I get service my car is washed but it wasn’t. The customer Customer
8/18/2025
Armando G. VERIFIED CUSTOMER
Simona was great, she was informative about my wait time and what was being done- and was friendly
8/17/2025
Reshmi B. VERIFIED CUSTOMER
Simona from Service was so sweet and communicative- however it would’ve helped that my payment confirmation was made visible to those who held my keys (Sales). When I went to pick up my keys on Sunday- it was super frustrating that they asked for payment and that I had to provide proof even when I had said I already paid via Glovebox link. Fortunately I had the confirmation text saved, but even with that, the staff member physically took my phone to show it to another employee for approval. If I hadn’t saved the text or even forgot my phone, I felt they’d hold my car hostage and I’d be stranded without a ride. It was kind of embarrassing- I would say they should feel ashamed for having put a loyal paying customer through this.
8/17/2025
Victor S. VERIFIED CUSTOMER
Jessica made my service experience excellent from start to finish. She was friendly, professional, and very attentive during check-in. She explained everything clearly, answered all my questions, and made the process smooth and stress-free. Her great attitude and customer service really stood out.
8/17/2025
Gerawork G. VERIFIED CUSTOMER
Let Q keep up the good worh
8/17/2025
Teresa B. VERIFIED CUSTOMER
Courteous service manager.
8/17/2025
Noveed S. VERIFIED CUSTOMER
Rosalina was fantastic and helped make everything great! I had a great experience with Norm Reeves because of her.
8/17/2025
Darby G. VERIFIED CUSTOMER
Jessica was very kind to answer some of my questions and explain why I needed certain maintenance (changing break fluids and such). I will probably book my next service appointment with her!
8/17/2025
Jose E. VERIFIED CUSTOMER
Richard was professional and easy to communicate with. Thanks again.
8/17/2025
John E. VERIFIED CUSTOMER
Q is the best!
8/17/2025
Gwen E. VERIFIED CUSTOMER
My car was left with the windows down after service - next to a homeless population when I picked it up.
This is an unacceptable security risk and your staff should know better - the area smelled like a urinal .
8/17/2025
Chris D. VERIFIED CUSTOMER
Richard was professional and personable. He kept me well informed.