Norm Reeves Honda Superstore Cerritos Auto Repair Service

It was a good experience thank you

Mike was very kind and professional. He gave me the appropriate recommendations for my vehicle, despite my not choosing to follow through with that service at this time. I asked to work with Mike this time because I appreciated the way he treated me during a prior service last December. He simply states the truth about my vehicle and has never tried to push a sale on me. This is WHY I want to work with him. I will eventually get the service done because I trust Mike.

Service was excellent

I am very satisfied with the service of Julie Canales ..she has been a great help when I take my car for service.

Thanh is very courteous but also professional. Thank you

Super nice and helpful

Thanh is very helpful and easy to communicate with. He explained everything well and he was patient when I had problems when we encountered problems with my debit card. All in all, I was satisfied with the service.

Awesome customer service, not to mention the mechanics. Thank you!

Overall experience: 0/10 1. Reminder call: service call rep called me three times to remind of the same appointment. I missed the first phone call and a voice message of my appointment details were left. Second call came in and I answered and confirmed. Same call rep called a third time as if she was calling me for the first time and relaying repetitive information. Would be helpful if the staff was more attentive to her job and not waste her time and my time on reaching me three times due to her lack of focus on her job. 2. Service call rep: I called the service phone line to be connected to my service rep. He was not available and the call rep told me that she will leave the message that I have called and about to hang up. Not sure how she can leave a message when I didnt leave my name nor number nor message. Upon pointing this out, she was rude, curt, and left an unsatisfactory experience. I did not want to call back if I needed to due to her lack of basic phone calling skills and common courtesy. Name of call rep: Alejandra from Norm Reeves Cerritos. 3. Once service was all done, I noticed the maintenance sign pop up again after arriving home. It was not reset by the service technician and when I contacted the service rep for help, he said to check the manual. A more detailed steps on how to reset it and what to reset on the options showing up would be helpful. This was an inconvenience due to the negligence of the service technician, and the service rep could have been more empathetic and helpful, not just refer me to the manual. I come to the dealer expecting a supportive guidance and expert advice; if I need to refer to the manual for assistance I need, why would I have to spend my time and money on the dealer service team? I commit to a higher spending at the dealer for their expert service, but if this kind of experience continues, I rather go to a private service shop where there is more contact time and personalized help from the shop staff at a more cost effective method. Disappointed on all the honda norma reeves service team that helped me out today.

He was very professional and helpful, definitely went above and beyond doing his work, regardless of how busy he was!

Thanks

Great service, but no car wash. Reason being the car wash machine will damage the vehicle. What an excuse!

Thank you service was great just an issue with tires right when I left it said it needed air in one of the tires

Service was awesome! And they did the service very quickly.

My vehicle was there since march 20, 2023 for major repairs. Yesterday april 28,2023 I took my vehicle out because for MORE THAN A MONTH nothing was done!!! I ENDED UP just paying almost $400 of diagnostic test.. and my car rental ending… horrible experience! HORRIBLE!

Thank you Bryan Salas!

The only issue is the time it took for the service to be completed. Other then that Michael is great service advisor.

Very patient and professional. Definitely received great customer service.

Bryan Salas ALWAYS PROVIDES OUTSTANDING and efficient customer service that caters to my individual concerns and car needs. Blessings, Norfee E

Always