Norm Reeves Honda Superstore Cerritos Auto Repair Service

Leo was awesome. Very clear and to the point regarding the service needed and service provided.

Very nice and straightforward

Javier did great customer service. He reached out with recommendations and was able to have the work completed within an hour. Great job!

Robert has helped me for many years, and I want to thank him for all of his great service. He is always friendly, patient, and willing to listen. He takes the time to understand your needs and explain things in a way that makes sense. His knowledge and experience really show, and he always treats people with honesty, respect, and professionalism. I never feel rushed, and I know he genuinely cares about helping his customers. It has been a pleasure working with him over the years, and I truly appreciate everything he has done for me. Thank you, Robert, for your dedication and outstanding service. Aloha and Mahalo Nui Loa Kanilehua

Great experience highly recommended

Jonathan was very patient professional and swift

About an hour after picking up the car the check tires alerted. This shouldn't Jalen since they are supposed to check these things. In fact that's the first time ever that the check tire alerted. Other than that I was happy with the service.

There was a water bottle left in my car from personal

Jonathan romero provide excelente customer service

El servicio estuvo bien, solo que cuando preguntamos que incluía por el precio nos dijo que aceite, filtro y rotación de llantas… cuando nos iban a entregar la camioneta nos dijeron que los filtros necesitaban cambio y que tenían un costo adicional, eso nos generó un poco de desconsuelo debido a la información que os había dado inicialmente, decidimos no hacer el cambio de filtros, de resto todo bien. Gracias

Jonathan was very professional, and helped me with my car

Very attentive, and answered all the questions I had.

High quality work and great customer service.

Trevor never disappoints! It’s always a pleasure coming in and getting assistance with my car. With no doubt stop by asking for Trevor! He’ll set you up with the best mechanics on the clock and your Car will be out of there in no time.

Ruben is always my go to Service provider. I not only feel safe that my car is taken care of, but also he is truthful and someone I can trust. I appreciate Ruben, thank you.

The tech working on my Odyssey did not close the engine’s air intake box. None of the 3 clips were secured.

Michael is amazing zing to deal with. Thx again

Michael Barr is very kind and patient with explaining auto services. He is my mother’s and I go-to advisor.

Mike is the best. I should never have gone to another dealership. The drive is worth it for the kindness, and professionalism and respect shown at Norm Reeves.

The truck was firstly taken in due to the back driver seat nothing being able to lock in place. The issue was then resolved according to George Juarez and was formally assured that the truck was fix and in fit condition to start using said vehicle seat. Few days later, I realized the seat sometimes get stuck while reclining, and there was a part of the seat that had been broken and very obviously glued back together and there was a hallow spot in the seat where cushion had obviously been missing. Upon letting him know about the broken plastic part, Juarez confirmed he was notified and that the part was ordered and available for me to pick up. However, my concern is that if he knew that there was a problem with the seat something was missing and or not well put on, why was I not informed of this prior to taking the truck back home? Why did I have to call him to inform him about the broken plastic part of the seat? Why did I leave Honda under the full expectation that the vehicle seat would be in good condition and or ready to use? However, I was unable to take it back for this plastic part because as he mentioned Honda is a busy place yet so am I. But my biggest issue is that while having my daughter sitting on this seat, the seat randomly slide back and forth further confirming that the seat was not fix at all. Furthermore, while readdressing my concerns he took no responsibility nor try to address the problems more so try to minimize the problem, as if a sliding seat is not a huge concern.