Norm Reeves Honda Superstore Cerritos Auto Repair Service

Thumbs up

I am completely satisfied because the rattle on my driver side AC vent is finally addressed. I’ve been complaining about this since I bought the vehicle but it was never fixed up until today. Thank you Michael Barr and the mechanic who worked on my car!

I like Joseph Vargas to be my service advisor because he is very knowledgeable about how to handle my needs.

Good work

Aaron was professional and clear about our cost, which i liked. Thats not always the case.

Javier always takes great care of me and my ????

The service was excellent

Robert provided excellent customer service. My car was service in a timely manner. Thank you

Manny was so lovely to work with. Made the appointment to smoothly.

Jonathan helped me with everything I needed at the time. I plan on coming back

The service I received from Jonathan was fantastic. He was courteous and I appreciate his professionalism.

Ty Miguel for all your help.

Great service

Thank you so much for the great service. I want to thank Mr. Leo Lazcano for his great job. He took great care of me and my car. I really recommend dealing with him when you visit Honda Service. Thank you again and I really appreciate Mr. Leo Lazcano

Great and speedy service.

Trevor, Andy, and the shop Foreman were all super helpful, transparent, and great to work with on a pretty complicated issue with my car. 10/10 service and professionalism. I’ve gained a lot of respect for this team through this process. They should all be rewarded.

Miguel was very informative with issues my vehicle had and answered all my questions.

Ruben was very fast in getting me in and out! Very helpful in all the questions I had to ask.

Manny was very informative and helpful.

I am writing to express my disappointment with the level of customer service I experienced during my recent visit to the Honda Service Department. It was extremely difficult to reach my assigned service representative, and repeated attempts to obtain updates regarding my vehicle often went unanswered. When I requested to speak with a supervisor to address my concerns, I encountered the same difficulty, making it frustrating to receive timely information or assistance. As a customer, I expect clear, responsive communication throughout the service process, especially when my vehicle is in your care. Unfortunately, I did not receive regular updates, and I was often left uncertain about the status of the repairs. To make matters worse, after my vehicle was returned, I discovered that the requested service had not been completed correctly. As a result, I was forced to return the vehicle for additional repairs. This not only caused significant inconvenience but also resulted in additional time away from work and unnecessary disruption to my schedule. I chose Honda because of its reputation for quality and customer care, and this experience did not meet those expectations. I believe there is a need for improved communication between service advisors, supervisors, and customers, as well as stronger quality control procedures to ensure repairs are completed correctly before a vehicle is returned. I respectfully request that this matter be reviewed and that appropriate steps be taken to improve both customer communication and service quality. I would also appreciate a response outlining how my concerns will be addressed and what measures will be implemented to help prevent similar experiences for other customers. Thank you for your time and attention. I look forward to your response and to a resolution that reflects Honda's commitment to customer satisfaction.