Norm Reeves Honda Superstore Cerritos Auto Repair Service

Great service. Clear, concise, and effective.

Excellent customer service

I usually work with Javier P., but he was off and Rueben helped me. He has very good customer service.

Trevor is amazing. He is always on top of things, kind, and truthful. Only advisor I trust with my car. Thank you for the wonderful service.

Leo never fails to amaze me with his exemplary customer service skills and clear and concise communication regarding any updates with my vehicle and what it needs. Thank you Leo!

the people that helped me we very kind and helpful

George Juarez is hands down one of the best service representatives I’ve worked with. This is my second time working with him, and once again he exceeded my expectations. He keeps me informed every step of the way, provides recommendations, and genuinely cares about making sure his customers are taken care of. His communication, professionalism, and attention to detail make the entire experience stress-free. It’s rare to find someone who consistently delivers such great customer service. Thank you, George, for always going above and beyond!

My son called the Service Department on Saturday, May 16, and spoke with a representative to confirm the price to replace the front and rear oxygen sensors on my HR-V. To ensure the right quote was given, he even provided the VIN number. He was told the cost to replace the front sensor would be $534 and he was told the part could even be covered under warranty. As a result, my son made an appointment for me to visit Robert on Tuesday the following week to replace the sensor. When I visited Tuesday, Robert told me the cost would be $681 and that he said it was a different part that needed to be replaced. When I showed my son the work order, it confirmed A/F sensor needed to be replaced, which is the front oxygen sensor. Robert only offered to reduce the price to $600, which remained well above the cost previously communicated. It wasn’t until my son called Robert that he admitted an “error” occurred between he and the parts department. My son feels like this is a simple case of me being taken advantage of given my age and knowledge of cars. Fortunately, my son was available to call Robert during his busy day at work to keep me from paying more than I should have. My son would have asked why the part wasn’t covered under warranty but he didn’t have time. Needless to say, I won’t be returning to your dealership for future repair and my son may contact Honda of North America about my experience.

Great customer service

All went smoothly, all info needed was provided to me. My care was ready around when they said it would be. And very good service, thank you

Miguel was very professional and informative about my CR-V. Thank you!

They got in done fast and also my whole familys drive honda

Excellent customer service, timely maintenance process and great updates to inform me my vehicle was ready. Mr. Gonzalez covered everything and was very pleasant and informative.

MiMichael Barr genuinely cares and makes sure everything is done appropriately and in a timely manner. Since I have owned my pilot and can only say. I'm happy with the service he has provided

Troy was amazing her took care of my vehicle I couldn't ask for a better service advisor

Everything went well. I’m very pleased with service provided by Thanh.

A big thank you to Miguel Cabrera for taking my car on such short notice. No appointment was made. I just showed up and told him what my car needed and he made it happen. I needed my car prepped for a long trip and he had everything checked so I can travel without any difficulties. Thank you Miguel for the awesome work.

Thank you Michael for your nice and kind helpfulness. God bless.

I called my service advisor after picking up my vehicle while driving home and left a message for the service advisor to call me back and he did not I should have known from previous experience that I had with Norm Reeves which caused me to stop taking my Honda vehicles there due to poor service in the past and decided to give it one more shot but regret doing so. I have come to the conclusion not to bring my vehicles in for service there anymore. As an example I had new tires installed and no one bothered to clean the grease along the edges of my rims. What a mess! Valve stem caps were missing. Alignment was supposedly performed but there was no data on what the specs were before and after the alignment. Have doubt that I paid for something that may have not been performed. If no data can be provided I expect to receive a refund. Note to dealership: there are other options for servicing my vehicles and this dealership should focus more on customer satisfaction

I am well pleased with the service given by Trevor Rodriguez, He is well informed on the needs of customer, he’s efficient in customer service and always informed about the updates of the service .