advisor was very professional he treated me with courtesy he told me my car will be done im a timly matter and it was just that
7/7/2026
Armando F. VERIFIED CUSTOMER
Leo did a great job
7/7/2026
Gilbert B. VERIFIED CUSTOMER
I wasn’t completely satisfied, but very close to satisfaction. Here’s my issue, months ago I reported a problem with one of my tires. I was told that the tire was find. Later on I had the same issue, the problem was my back passenger tire. My tires had gotten rotated, the problem moved to the passenger front tire. I reported the issue during my current visit. I was told that the tire probably need’s to be replaced. I purchase my tires at Norm Reeves, isn’t my tires covered under the warranty? If the tire need’s replacement then replace it.
7/7/2026
Anita W. VERIFIED CUSTOMER
Great job, Trevor
Thank you
7/7/2026
Melba S. VERIFIED CUSTOMER
Been taking my car to norm reeves cerritos since I purchased my car back in 2021 Accord, and even before when I bought my 2004 Accord (both from this location). The only absolute 2 things I wish were better: 1. The wait times, 2. A shuttle service that can take you home (or loaners!).
7/7/2026
Joe Carl. VERIFIED CUSTOMER
The service was great
7/7/2026
Maria H. VERIFIED CUSTOMER
Hello,
I consider too long the waiting time for the service realized, and also the total amount for the service rendered was too high. I understand that in the estimate done at the beginning of the service is obviously lower than the final amount or total, but at least the customer should be advised that the total could be higher.
Thank you.
7/7/2026
Janice N. VERIFIED CUSTOMER
As I expressed to Aaron, I appreciated him listening to my concerns about the car and the information he provided. He went above and beyond and his responses were practical and personable. I’d request him on my next visit
7/7/2026
Omar R. VERIFIED CUSTOMER
The bottom of the car wasnt put back on right? It was scraping on the freeway. Joseph did a good job assisting me per usual
7/7/2026
Betty L. VERIFIED CUSTOMER
Many is very helpful and kind in halping our crv startup problem w/ battery checking and then replacement, and a completely system diaganosis, along with arrangements for the complimentary local dropoff and next day pickup, by his good assistant of the green team. Thank you all very much!
7/6/2026
Marlene M. VERIFIED CUSTOMER
Ramiro Montes is very knowledgeable when it comes to servicing my vehicle.
7/6/2026
Brett N. VERIFIED CUSTOMER
Thank you for all your help, Michael! Keep up the great service.
7/6/2026
Juan G. VERIFIED CUSTOMER
Efficient, responsible and professional.
7/5/2026
Octavio D. VERIFIED CUSTOMER
Thank you
7/4/2026
Octavio D. VERIFIED CUSTOMER
Thank you for the fast service on the oil change.
7/4/2026
Kamille R. VERIFIED CUSTOMER
I had an outstanding experience working with Ramiro at Honda. From start to finish, he went above and beyond to make sure all of my concerns were addressed, even when a few unexpected obstacles came up along the way. He kept me informed throughout the process, was patient in answering my questions, and made sure everything was taken care of.
My vehicle needed service, a panel repair, and a hitch installation, and Ramiro coordinated everything seamlessly. He also arranged a courtesy vehicle so I wasn't left without transportation while my car was being worked on, which made the entire experience incredibly convenient.
It's rare to find someone who genuinely cares about their customers and follows through every step of the way. Ramiro's professionalism, communication, and dedication made what could have been a stressful experience completely hassle-free. Thank you!
7/4/2026
Jacquelyn G. VERIFIED CUSTOMER
Excellent service with Micheal, bright/assertive attitude. He explained what each service provided and re explained when I did not understand. Would love to work with him again. Thank you, Jacquelyn G
7/4/2026
Jesus M. VERIFIED CUSTOMER
Excellentcustomer service with the Ruben all the time