Robert was awesome and super friendly during my experience. Not only with me but I also noticed his kindness and enthusiasm was with all clients he helped and even over the phone. I appreciate his service!
5/17/2026
Sandra V. VERIFIED CUSTOMER
We came in for an oil change and tire rotation. George showed us how the valve gasket was leaking- explained why it is serious but did not in any way try to pressure us into doing it now- which we appreciated very much. We will be back in for that repair soon- largely because of George. Thank you.
5/16/2026
Sharrice L. VERIFIED CUSTOMER
Great help, helped with everything!
5/16/2026
Yvonne V. VERIFIED CUSTOMER
Fast service!
5/16/2026
Lucia G. VERIFIED CUSTOMER
Ruben Marquez was very thorough and kind.
5/16/2026
Bernabe C. VERIFIED CUSTOMER
Thanks excellent service, thanks again Manny Sanchez
5/16/2026
Elba . VERIFIED CUSTOMER
Quick and helpful no upsell just great service
5/16/2026
Marieann G. VERIFIED CUSTOMER
Professional and fast. Did complimentary tire rotation too!
5/16/2026
Melenie R. VERIFIED CUSTOMER
Miguel Cabrera show excellent customer service. He was informative and helpful.
5/16/2026
Laura T. VERIFIED CUSTOMER
Great customer service today! 10 stars ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Thanh Sabatier assisted me kindly and with a happy face. He had knowledge of my car needs and very good suggestions for the other needs of my vehicle. I would love to see him assist me on my future appointments. Thanks,
Sincerely,
Laura T
5/16/2026
Aaron W. VERIFIED CUSTOMER
Great, as always!
5/16/2026
Judieth R. VERIFIED CUSTOMER
Excellent work didn't wait long
5/16/2026
Justin G. VERIFIED CUSTOMER
Mr. Ruben Marquez was great and service was very professional and helpful.
5/16/2026
Ma Teresa. VERIFIED CUSTOMER
Great job Miguel Cabrera ????tank you
5/16/2026
Joyce L. VERIFIED CUSTOMER
Miguel Cabrera is an excellent Service Advisor.
5/16/2026
Carla J. VERIFIED CUSTOMER
The service advisor Joseph wasn’t the friendliest. At the beginning he wasn’t really talkative and when I mentioned to him that I hadn’t been to this particular location in a while and I was still talking, he cut me off and asked if I was going to be dropping off or waiting. This guy doesn’t care about customer service.
Shortly after this, I was regretting coming back to Norm reeves Cerritos because of the way I was treated.
Honda world is seriously 2.6 miles away from my house and I could have gone there instead of driving 8.6 miles to norm reeves Cerritos for my car service where I had the WORST service advisor.
When I received the text message that my vehicle was ready, I walked out and joseph was no where to be found..
Luckily a KIND service advisor named Trevor Rodriguez noticed me standing around waiting for my advisor and since he didn’t see him either, he decided to assist me. TREVOR was THE KINDEST advisor.
Trevor has the best customer service I’ve ever received at any dealership. He helped me out and I was on my way out & as I was leaving, I walked past my original advisor Joseph not doing anything in his little podium.
I’m happy Trevor saved the day by being a kind soul! :)
5/16/2026
Victor G. VERIFIED CUSTOMER
I am not satisfied with the outcome of the service conducted on May 8, 2026. It has been by far the worst experience with the service department at the Cerritos Honda location. I will file a complaint for the inconvenience I experienced.
5/16/2026
Laverne B. VERIFIED CUSTOMER
Your coupons are deceiving. They say 1 thing but when you get there, your given some BS about how your on a different scale.
Service was great though.
5/16/2026
Mark S. VERIFIED CUSTOMER
Javier was polite, fast and knowledgeable.
5/15/2026
Idaneli C. VERIFIED CUSTOMER
Robert Gonzalez was very kind and helpful for explaining what my car needed service on. I will ask for his assistance next time I need my car serviced!