Fixed one issue, yet a careless mistake led to a different issue.
7/30/2023
Jena K. VERIFIED CUSTOMER
I have been coming to Norm Reeves over 10 years and I return because of the professionalism that I have experienced...along with fast friendly service
7/30/2023
Stella S. VERIFIED CUSTOMER
Excellent service
7/30/2023
Felipe S. VERIFIED CUSTOMER
Oscar is knowledgeable and helpful as he gave an overview on the services that needed to be performed before making arrangements to have my car serviced, and he also gave me an update on the status of my vehicle when it was completed.
Oscar also guided me via phone on how to to recalibrate the TPMS of my vehicle to clear a TPMS warning light. Thank you for all your help and assistance, Oscar!
7/30/2023
Lilie C. VERIFIED CUSTOMER
Thanh Sabatier is v friendly n v patient
He took time to explain to us n courteous
I really like his service
7/30/2023
Diana K. VERIFIED CUSTOMER
The technician check my tires but he didn’t turn off the light on the dashboard. Anyway I did it myself. The think as good costumer service I would do it as complement and also to know why that light is on.
All the rest is fine. The job was a fast service in less than an hour and a half I was out of the dealer.
Thank you
7/29/2023
Daryl R. VERIFIED CUSTOMER
Wonderful service.
7/29/2023
Juan Z. VERIFIED CUSTOMER
Servicio rápido y buena atención
7/29/2023
Calixto C. VERIFIED CUSTOMER
Service Advisor Jonathan Romero is very Professional and approachable and friendly.
7/29/2023
Mary C. VERIFIED CUSTOMER
Stop texting me
7/29/2023
Jesse M. VERIFIED CUSTOMER
Michael Barr was very helpful and explained what maintenance was required for my vehicle.
7/29/2023
Teresa Jacqueline. VERIFIED CUSTOMER
Anthony was very helpful, however the other gentleman in the front of service parts was very rude.
7/29/2023
Carlos Z. VERIFIED CUSTOMER
Came in for a timing belt and water pump replacement, quick and right to it from Oscar. Awesome customer service. Plus I got a discount.
7/29/2023
Cassandra O. VERIFIED CUSTOMER
Thank you for great service!
7/29/2023
Antonio S. VERIFIED CUSTOMER
I have received an e-mail regarding the maintenance that was done
On my car, and it states that some issues were found that require my
attention. Why wasn’t I told about these issues before I left the Dealer?
I would like an explanation.
7/29/2023
Lloyd E. VERIFIED CUSTOMER
I sent one. However, let me repeat. I am glad to see Mr. Ortiz back. The huy has class & knows how to treat his customers. Don't let him go again.
7/29/2023
Cindy /. VERIFIED CUSTOMER
Oscar Ortega has great customer service skills and is very professional.
7/29/2023
Elena L. VERIFIED CUSTOMER
Mr. Vargas was very professional and taking care that I understood all the work done in my car with fotos talking during the process, I feel very satisfied with his good customer service. ????
7/29/2023
Rocio G. VERIFIED CUSTOMER
Julie is an excellent service advisor she kept me up to date on the status of my car and was quick to get back to me with all the questions I had.
7/29/2023
Christine F. VERIFIED CUSTOMER
Thank you Bryan Ortiz for clear communication and quick response.