Norm Reeves Honda Superstore Cerritos Auto Repair Service

Thank you

I've been going to Norm Reeves Honda for years and Julie is one of the reasons why. She's always been great to work with and I appreciate all the help she's given when I need to have any of my Hondas serviced. Keep up the great work!

Ramiro provides excellent customer service. We will continue to Bro g both of our vehicles to him for servicing.

As always, Y’all are a real pleasure to work with! Thanks!!

Glass particles left on my dash scratch my inner side moldings.not left clean.

Joseph was very helpful and detailed

Great service!

Fantastic service

Mr. Thanh Sabatier helped me right away when I got there a few minutes before my appointment time. He is friendly and helps me to process the paperwork within no time! He called and texted me to confirm that the services had done to my Honda Accord. The airbag recall service was completely done sooner and faster than I expected. Thank you so much Mr. Thanh Sabatier and Norm Reeves Honda Superstore in Cerritos!

I LOVE working with Manny! He is always so polite and kind.

Inexperienced representative on the phone to get my quote.

Anthony was very kind person. My car was ready on time. I have been customer for over 20years. Norms reeves Honda Cerritos is the only dealer I trust for the kind of service I receive. Thank you.

Jonathan was great; you service manger Micheal was Today on August 24, 2023, I brought my car to Norm Reeves at 10 a.m. for a standard oil change. I spoke to a service advisor by the name of Jonathan Romero, at 12:16 p.m., and I was advised that my car was ready. When I got in my car, I noticed that the hood appeared to look open/or unsecured. I took the car porter that the hood was not closed. He asked that I open the hood and again the hood would not close. I got the service advisor Jonathan Romero. He said that he would take the car back to the tech that worked on the car. He came back with car and advice there was nothing to be done, and asked if the car was in an acident. I confirm no, since I have owned the car. He later insinuated that the car was damaged before bringing the car. I advise that he should take a look at survieillance, he recommend a body shop I can take it too. I told him that I will not be taking possession of car. I am taking in condition that I brought my car. They said that I can wait, because no cars were avai]ble, at this time. I spoke to Michael Vasquez and he check the car and said that they fix the car, that the hing was bend because of a rubber piece under the hood. He slammed by hood three time to show that I closed it.

Manny was kind and considerit.

Javier Pena always very helpful!

He is very professional he also has a very kind and informative demeanor...I look forward to continued service with him. Thank you...

Thanks to Mr Anthony Ortiz and team. I am grateful for his exceptional service

Great and friendly customer service with short wait time!

Thank you!

I have been going down to Norm Reeves Irvine because I was not sure of the quality of service I would get at your dealership. I couldn’t be more pleased with Jonathan and will probably come back for future services to your facility. What could’ve been a traumatic experience what is not thanks to Jonathan.