Ruben, my service representative, truly knows what it means to provide exceptional service, bar none. Always professional and always helpful.
3/31/2026
Patricia J. VERIFIED CUSTOMER
My car is making a grinding noise this is the worse if I turn hard right or left I hear metal if I hit a dip it sound like metal I’ve never been so dissatisfied I keep my car at the dealer and I just was there in Dec and Jan I was never told about this problem and now I do t believe that this was the problem if so why does my car sound and act like it’s a 1919 get out and push it wasn’t making g those noises when I brought it there and I’m not paying to hear it’s something else Norm Reeves and I’m definitely going to get to the bottom of this
3/31/2026
Jonathan R. VERIFIED CUSTOMER
Trevor always goes above and beyond I greatly appreciate all this help and all his extra tips and tricks to keep my car in the best shape and quality as possible. They literally made a brand new Downey or extended it by my house but I drive the extra 10 minutes just to come to this one because of the expert customer service and the great techs!
3/31/2026
Lajuanna B. VERIFIED CUSTOMER
Very nice and professional young man.
3/31/2026
Alan R. VERIFIED CUSTOMER
Amazing service!
3/31/2026
Johnny M. VERIFIED CUSTOMER
Thank you for the excellent services.
3/31/2026
Joanna P. VERIFIED CUSTOMER
Very professional and helpful thank you
3/31/2026
Evangelina L. VERIFIED CUSTOMER
Good service
3/31/2026
Lanetta B. VERIFIED CUSTOMER
I am completely satisfied with the customer service I received from Robert Gonzalez. I appreciate his professionalism, mannerism, patience in answering questions with providing knowledge regarding my cars maintenance. Robert kept us informed during the appointment by which was greatly appreciated as well.
Keep up the Good Work Robert!
Ms. Banks
3/30/2026
Jordan M. VERIFIED CUSTOMER
Great job
3/30/2026
Francisco A. VERIFIED CUSTOMER
Very friendly
3/30/2026
Alberto G. VERIFIED CUSTOMER
Great service!
3/29/2026
Maziar B. VERIFIED CUSTOMER
Quick convenient i didnt even have an appt...thanks
3/29/2026
Jennifer A. VERIFIED CUSTOMER
Leo offers the best customer service—he is always helpful, welcoming, and keeps me up to date on my car services. I always choose to go with him and highly recommend him! I’m so glad Norm Reeves Honda Superstore Cerritos has Leo working there—he always takes great care of customers!
3/29/2026
Gloria M. VERIFIED CUSTOMER
I had a meeting at 10:30am and Manny helped me get my vehicle serviced quickly so I had plenty of time to make it. Thank you again Manny!
3/29/2026
Carlos A. VERIFIED CUSTOMER
Trevor was great. He explained and suggests if and what new repair is needed with my vehicle. The work was completed when my car was promised.
3/29/2026
Ericka J. VERIFIED CUSTOMER
Extremely satisfied
3/29/2026
Dana . VERIFIED CUSTOMER
She was very nice and very attentive great person to deal with
3/29/2026
Veronica R. VERIFIED CUSTOMER
He was really rude and didn’t understand my needs push me to get recall at spot when told him i could do it next weekend. And using the scary method of if your computer shots you down is going to be your fault for refusing to do it at the spot, Also didn’t explain to me I was going to get charge for my oils change when I was told by Alejandra their wasn’t going to be any additional charges. Made me feel really stupid cause am women.