Loved the communication — always had an update when I needed it. Thanks Jonathan!
2/9/2024
Leyverth R. VERIFIED CUSTOMER
Muy amable el muchacho y me ayudó contigo lo que necesitaba
2/9/2024
Adisu A. VERIFIED CUSTOMER
Excellent timely service
2/9/2024
Mercedes D. VERIFIED CUSTOMER
Bryan Salas is great
2/9/2024
Evelyn P. VERIFIED CUSTOMER
Leo was very courteous and friendly, answering all my questions. Work was completed within 30 minutes of the time he estimated. Completely satisfied with my interaction with Leo
2/9/2024
Robert K. VERIFIED CUSTOMER
This was our third attempt to fix a whistling noise on our passenger rear window.
We felt as if we were from the start not going to be repaired.
Our Adviser didn’t do anything wrong by the book/rules but in our opinion seemed to have a “no warranty work will be done on your car, now we just have to work out the details to tell you so.”
He pointed out a car just like yours has the same noise so we’re not going to try any repairs to yours because Honda may not pay Norm Reeves for the warranty replacement even though the mechanic verified there is a noise.
Said he has no way to contact Honda and ask to do the repairs.
He told me “that noise is Just the way Honda designed that car”. Really Honda designed the CR-Vs window to whistle? Honda made that poor of a car? You can’t be serious using that as a reason?
I truly didn’t feel the “World Class Service” in helpfulness or even to say let me talk to my Supervisor to see if we can help you.
Next Honda and any back room warranties and service contracts may go to another Honda Dealer.
2/9/2024
Minerva V. VERIFIED CUSTOMER
Great customer service
2/9/2024
Marisela A. VERIFIED CUSTOMER
I was pleased with the service on my car
It was done on a timely manner.
2/8/2024
Mary L. VERIFIED CUSTOMER
I am such a fan of Norm Reeves Honda. The care I am given is always outstanding. Aaron was excellent yesterday. He answered all of my questions and listened to my rambling (smile) after a frustrating day. And I was in and out in 45 minutes or less. THANK YOU!!!!
2/8/2024
Bonney . VERIFIED CUSTOMER
The service was efficient and thorough, and professional.
2/8/2024
Estela S. VERIFIED CUSTOMER
Honda maintains the quality of service because you have people like Thanh Sabatier.
2/8/2024
Juan M. VERIFIED CUSTOMER
I was not happy with service . The day of my appointment I g bf ad a typical oil change . So I waited about two hours until I got a text that the car was ready, so waited and waited that the sale person will call me . About a hour after I received the text I decided to get and ask about my car . This not how to treat customers by ignoring
2/8/2024
Dave H. VERIFIED CUSTOMER
She is outstanding!ddh
2/8/2024
Joyce C. VERIFIED CUSTOMER
No need to contact me.
2/8/2024
Lanette A. VERIFIED CUSTOMER
He explained everything well enough to understand without asking too many questions on what my car needed besides my oil change
2/8/2024
Traci L. VERIFIED CUSTOMER
Ruben is always so helpful, pleasant and informative. He's the best.
2/8/2024
Wyman W. VERIFIED CUSTOMER
Excellent service all around.
2/8/2024
Evan B. VERIFIED CUSTOMER
My issue was not diagnosed, and I did not get work on the car due to this. I still have an issue with the car. There must have been some disconnect between what I wanted them to check out and what they thought they were trying to diagnose. I was not able to talk to a tech after coming in to pick up the car, as I was told they are too busy. There is something clearly wrong with the front end of my car/steering. The techs would have known this very quickly if the car was put up on a lift and the wheel was moved back and forth one time, obviously it was not. I tried to show a video and say where and how the wheel was moving upon the start of appointment, but that information must not have gotten across clearly. I would like to talk to someone about this as my car still needs to be fixed.
email me at @ or text me ****-****-xxxx. I cant take calls most of the work day, but can schedule one