I was informed I needed to change my vehicles cabin filter and the engine air filter. I replied on the message to proceed with the replacements and this was never done. The rep who assisted me stated they forgot to check their messages. I did not want to wait more time when I had initially replied I was agreeing with both filters being changed.
3/3/2026
Monica A. VERIFIED CUSTOMER
I had an appointment and appt time was honored with out any further delays.
3/3/2026
Sara H. VERIFIED CUSTOMER
Really satisfied with the service. I was provided with an update as needed.
3/3/2026
Arthur M. VERIFIED CUSTOMER
You took too long to change the oil I've been waiting for 3 hours a lady who was also waiting for her car and said maybe you should go and find out why taking 3 hours when I went to that person he said Mr Mercedes your car is ready to park outside here's your key I was very upset why didn't get a phone call and say your car is ready so I'm very upset that I had to wait and wait they were not for that lady if I'll be waiting for another hour
3/3/2026
Christian P. VERIFIED CUSTOMER
Great customer service always makes visits easy and makes sure me and my car are always taken care of
3/3/2026
Jenny L. VERIFIED CUSTOMER
I recently had my car serviced and was very satisfied with the experience. My car advisor Ramiro Montes was professional, friendly, and attentive to my concerns. They clearly explained the needed repairs and kept me updated throughout the process. The service was completed on time, and my car is running smoothly. Overall, it was a great experience thanks to the excellent customer service.
3/3/2026
Ivan R. VERIFIED CUSTOMER
george was really nice and had great service! he ran and explained everything throughly!
3/3/2026
Josephine A. VERIFIED CUSTOMER
I received excellent service. Mr. Rodriguez answered all my questions and I was not rushed. I am returning Friday for repair maintenance. I moved to Temecula, but prefer to keep my car maintenance with Cerritos Honda Supperstore. I always receive excellent service.
Thank you.
3/3/2026
Eli D. VERIFIED CUSTOMER
Great job, timely service and communication went well.
3/3/2026
Jose C. VERIFIED CUSTOMER
Was a great help and very nice, and great customer service
3/1/2026
Pablo Christian. VERIFIED CUSTOMER
Excellent service as usual and Julie is awesome.
3/1/2026
Chang K. VERIFIED CUSTOMER
Such nice people.
3/1/2026
Sonia G. VERIFIED CUSTOMER
George was great first time working with him appreciated the discount with all the work that needed to get done. Appreciated the loaner car to do my things and not get stuck at the dealer waiting for my car.
3/1/2026
Brenda A. VERIFIED CUSTOMER
Julie was very helpful and she met all of my needs today. I had a great experience with her.
3/1/2026
Aline B. VERIFIED CUSTOMER
George raygoza help me with everything my car need it efficiently and fast he did a great job.
3/1/2026
Charlotte S. VERIFIED CUSTOMER
Everything was very smooth.
3/1/2026
Christina B. VERIFIED CUSTOMER
Manny provided great customer service and provided great communication. Manny informed me of an approximate time of service completion and explained my options as far as waiting at the Honda center or utilize the shuttle to visit the Cerritos mall.
3/1/2026
Marisol L. VERIFIED CUSTOMER
I was very happy with the service I received from Robert Gonzalez. He has helped me twice with two different issues, and both times he resolved my problems quickly and professionally. Even when there were inconveniences, he was very accommodating and made sure everything was taken care of. I truly appreciate his dedication and outstanding customer service. I left feeling completely satisfied and happy.
3/1/2026
Nelly C. VERIFIED CUSTOMER
Great job
3/1/2026
Jesse Y. VERIFIED CUSTOMER
Trevor is one of kinda, if all dealerships had 1000 Trevor’s they would have the best customer service ever. He listens to the customers need/wants and executes them to the T. I don’t see my self going to another dealership as long he’s there, always has a smile and willing to help. Give him a raise he deserves it.