Norm Reeves Honda Superstore Cerritos Auto Repair Service

Javier has great customer service and explained service in detail. Due to the service I purchased I got a rental, which was top notch. The only suggestion I have is for vehicles that are kept a couple days, such as mine, a car wash would be nice. My vehicle was covered in dust. After leaving the service center, I drove straight to get is washed.

Ruben is exactly what you expect from a company. Its rare these days but he’s the man. People skills (a rarity these days). Far above par. The best experience I’ve had so far. Well done sir

The oil cap is loose, and I need to leave work again to have it fixed. I’m concerned it could fall off or cause an accident.”

Thanh always gives me excellent service and I always request him when I make my service appointments.

Happy 100

When I got my car back from getting my oil change, there were multiple tools on my passenger seat, and when removed my seat was left dirty, on top of that I had left some things in my passenger door pocket and multiple things in that pocket were thrown on the floor and on the seat.

Thanh really helped me out on a tough situation. Thank you T, car runs great!!!

I am commenting on my dissatisfaction with the service I received from Mr. Barr. Throughout this process I was the one consistently calling for updates regarding my vehicle. I did not receive proactive communication, which made the experience frustrating and inconvenient. I specifically requested an all around service inspection. I assumed routine maintenance including my oil change, would be addressed. However it was not and my oil life is currently at 20%. I also was not offered a loaner vehicle despite having an extended warranty coverage. My car was kept for 2 days. This was never discussed or presented as an option from Mr. Barr Overall I am highly disappointed with the level of service and communication provided. I expected a more thorough and customer focused experience.

Robert was pleasant from the beginning and I requested his services for a second time as my advisor. He is friendly, personable and takes time to ensure the service is top-tier without shortcuts. I really appreciated his help as my battery died and came in without an appointment today. The car was ready within an hour and it was perfect for me!

George Juarez provided excellent service. I was very happy and satisfied with how helped be today

I had an excellent experience at Norm Reeves Honda Cerritos. I came in with an issue on my 2023 HR-V involving the Honda Sensing safety systems, and the team was extremely helpful, professional, and understanding. They listened to my concerns, explained everything clearly, and made sure the problem was taken care of at no cost, even though my warranty had technically expired by time. Their customer service was outstanding — patient, respectful, and truly willing to help. I really appreciate the honesty and the effort they made to resolve my situation. It gave me a lot of peace of mind. Thank you to the staff for going above and beyond. I highly recommend this dealership for their service and care.

I scheduled an appointment to get an oil change and also asked to replace the bulb in my passenger fog light. That’s it. Then I get my car and noticed the headlight on my passenger side no longer work in concurrent with the fog light. All lights work but not working properly. I had to inspect that myself. I even showed the advisor before I left toe parking lot and he told me the light “coincidentally went out and needs to be replaced.” I buy a replacement bulb, go home to do it myself to find out the light works fine but no lo internet with the fog light. The service teams does all the diagnostics to determine what additional services my car needed which I declined. Then you give me a report saying my lights are checked green when in fact one headlight no longer works properly in the midst of my fog light being replaced. I know for a fact both my headlights were working and the driver side fog light. But then the service team messed up the lighting to the point I have to pay $190 diagnostic fee for a mistake that was caused by YOUR team. Extremely upset. Advisor just tells me they don’t do any diagnostics but then you give me a list of things I should get done based on the service teams recommendation? Doesn’t make sense. Not a world class performance you seem to say. Absolutely disappointing and ridiculous service.

Manny was great!

I went in for an oil change. It took longer than they said it would. When I was almost home the light came on that all four tires needed air and then be recalibrated……so back to the service department

I went in for an oil change and come to find out that my oil pan cover wasn’t put back properly and was missing screws to hold it in place. Which caused it to start hanging from underneath the car and scrapping on the ground. How are we unable to successfully complete a job as simple as an oil change, this is unacceptable. Now I have to continue to drive without an oil pan cover or if so continue to drive with it scraping. What if I needed something more severe like new brakes or new tires ? Will the tires be bolted on right now? Or will I need to worry about my wheel flying off while driving. I want to continue to service with you guys but this needs to be accounted for immediately. Thank you.

Always a great experience...

Manny was very welcoming and very honest about the time it may take for my recall on the software update. Appreciate the quickness of getting that done. Thanks Manny.

I did not have an appointment and George Raygoza got me in right away. My wait time was barely an hour and I was out the door. I really appreciated his help. Thank you for taking care of my maintenance issues. Victoria M

Yes very satisfied and In-N-Out

They damage my vehicle