Norm Reeves Honda Superstore Cerritos Auto Repair Service

I was satisfied with my service today!

Manny was very good. He has provided me with very good service.

I had an 8:30 AM appointment for routine service and agreed to a few additional services recommended by my advisor, Ramiro Montes. I also made it clear that I would be waiting for the vehicle. Despite having an appointment, I ended up waiting over 3.5 hours with no communication or updates. Normally when I bring my car in, I receive a text with progress updates and a link showing the status of the service and any additional recommendations. This time, I did not receive any communication for the first three hours. I tried calling Ramiro directly but couldn’t be reached, so I had to contact the main operator just to get an update. Only after that did he finally send the service link with recommended items. By that point I was already frustrated after waiting so long without any information. To make matters worse, after picking up my car I noticed that the auto setting on my A/C is no longer working properly, which was not an issue before the service visit. Appointments should be respected, and basic communication during a long service wait should be standard. This experience was disappointing. I would appreciate if someone from service management could follow up with me regarding this visit and Ill be going in tomorrow for the new A/C issue.

Thank you!! :)

Still hearing some rattling noise coming from the dashboard/ radio. Would love for a mechanic to inspect again.

Julie Canales is trustworthy and highly detailed. I always seek her out when my car needs to be serviced.

He was great, and super nice

Mike Barr was the best. Explained everything to me. Was very thorough. I felt take care of from start to finish.

He beyond in every way

That was fast! Thank you, George. You did a good job.

Joseph was awesome. Very helpful and professional. I’m going to ensure my family requests him for future appointments.

Yes, good job.

Jonathan was very helpful on going over what needed to be done with the car. He was generous to also help me out with a coupon I had. It was quick and efficient service and Jonathan really made whole experience easy

Thank you for your help with this. As always your service is friendly and efficient.

Special thanks to Thanh for always providing outstanding service. He can be trusted to explain everything with detail giving much confidence in the service needed.

It was a very smooth process. He communicated well and explained everything

“I had a great experience. The staff member who helped me was extremely helpful and explained everything clearly. He was very patient, professional, and made sure all my questions were answered. Because of his support, the whole process was very smooth for me. I truly appreciate his excellent customer service.”

they didn’t put air in my tires. all of my tires were left needing air after my tire rotation. My car notified me my pressure was low. I went to a tire shop and all my tires were low.

Ok

Thanh is one of the best service team leader I ever met.