Came in for an oil change appointment and was given a 1 hour and 45 minute wait. I ended up waiting for 3 hours with hardly any communication from my representative Leo besides that I would wait another 10 minutes tops after it had already been 2 hours and 30 minutes. I ended up waiting another 30 minutes and had to ask a completely different representative for an update with my car.
4/25/2026
Patricia H. VERIFIED CUSTOMER
It’s always a pleasure to have Ruben assist us.
4/25/2026
Nolan C. VERIFIED CUSTOMER
Mike got things done that I didn't expect. He informed me that he would have some other problems taken care of by endurance and he did. I truly appreciated that.
4/25/2026
Maribel V. VERIFIED CUSTOMER
Wonderful lady. Always very helpful when I take my car for service.
4/25/2026
Nicole D. VERIFIED CUSTOMER
Appt time was not honored and a simple oil change took 3 hrs to complete. Jonathan tried to make it right but ultimately, management needs to have better staffing or appt management if they can not handle the volume.
4/25/2026
William S. VERIFIED CUSTOMER
Excellent service
4/25/2026
Miguel G. VERIFIED CUSTOMER
It’s always a pleasure working with Trevor. He is welcoming and helps identify the issues that need to be addressed. He makes the service experience pleasant.
4/25/2026
Jesus Iii. VERIFIED CUSTOMER
Check in was really easy and fast. Fast service. 10/10
4/25/2026
Mario C. VERIFIED CUSTOMER
The estimate for my car being ready was not even close. I was also told that I would receive a notification that my car would be ready and I did not. I had to go back to the office and found my car keys sitting on the desk. Another associate stepped in to assist me when I said I never received any notice and that I saw my car keys in the desk. This associate checked me out so that I could leave.
4/25/2026
Robin S. VERIFIED CUSTOMER
The best as always
4/25/2026
Rudy V. VERIFIED CUSTOMER
Robert Gonzalez always takes great care of me I love his service!
4/24/2026
Theodore C. VERIFIED CUSTOMER
Julie ALWAYS takes care of ME & my Accord LX.
4/24/2026
Reynaldo P. VERIFIED CUSTOMER
Big thanks to Manny for being the professional he is and providing excellent customer service
4/24/2026
Joselino R. VERIFIED CUSTOMER
Wonderful Experience! Ramiro was very professional and overall very helpful! THANK YOU:)
4/24/2026
Eddy L. VERIFIED CUSTOMER
Bro George Juarez is an awesome dude for sure definitely going to be my advisor from here on out helped me out with my car took care of me with maintenance also loaner and honestly felt like a test drive and makes me want to get another car soon thanks norm reeves for having people like George there people like that make a huge difference the customer goes not just for their maintenance but also for a good experience thanks again
4/24/2026
Felix W. VERIFIED CUSTOMER
Very satisfied with my visit to your facility.
4/24/2026
Eilani A. VERIFIED CUSTOMER
Robert was attentive and helpful throughout my process
4/24/2026
Lonya J. VERIFIED CUSTOMER
You’re guys did a great job thank you The surface representative that actually job and professional
4/24/2026
Saira G. VERIFIED CUSTOMER
Regrettably, I have encountered subpar service. The employees, Aaron and Julie, have exhibited unprofessional behavior, failing to address my concerns and provide satisfactory customer service. Consequently, I regret to inform you that this will be my final visit to this establishment.