1. 4 hr wait.
2. I was told the wait would be up to 2 2/2 hours.
3. Was not given complete paperwork and George did not review it.
4. “Forgot” to have technician change battery in key fob.
Required me to wait another 20 minutes.
5. When I got home, the key fob did not work at all. (It was working somewhat before.
6. I was NoT told that the key fob wasn’t fixed! It was working intermittently before I gave it to be fixed.
I called to talk to service person George Juarez about my issues were not resolved. No apology. I called back to talk to his manager—Tina. No answer and she did not call me back.
3/11/2026
Sam K. VERIFIED CUSTOMER
Your service person needs to give plenty time frame of the work I was told it would be a 2 hour waiting and after 2 hour of waiting I asked about the progress of my car I was told ot was going to be another 60 minutes to 90 minutes if they’re busy let customer know maximum of hours of waiting time before they arrive night before so they can prepare for it also it doesn’t take 3 to 3 1/2 hour to get your engine oil change very dissatisfied with your dealers service work horrible experience
3/11/2026
Kyle V. VERIFIED CUSTOMER
Reuben was very attentive & listened to me re: my car issues.
3/11/2026
Kenny G. VERIFIED CUSTOMER
He is always respectful and helpful always on top of all the details that I bring to the attention recommends the best solution and always takes care of my vehicle. Well, I would totally recommend this specific location for any new or previous Honda owner owners.
3/11/2026
Marion V. VERIFIED CUSTOMER
Streamlined service line.
3/11/2026
Joseph N. VERIFIED CUSTOMER
Very thing was easy and went well..
3/11/2026
Sylvia O. VERIFIED CUSTOMER
Poor communication on status of my vehicle.
3/11/2026
Nancy M. VERIFIED CUSTOMER
Good job everyone, thank you
3/10/2026
Gracie R. VERIFIED CUSTOMER
My service person was great .
3/10/2026
Jose Marlo. VERIFIED CUSTOMER
Very nice & professional &
Excellent customer service!
3/10/2026
Kayla . VERIFIED CUSTOMER
Jonathan was very helpful during the whole process!
3/10/2026
Mario A. VERIFIED CUSTOMER
Good info about my car and they
took care on it .
3/10/2026
Keivan N. VERIFIED CUSTOMER
Thanks to Manny sanchez.
3/10/2026
Eduardo L. VERIFIED CUSTOMER
Was really great! Trevor was quick and too the point. Fantastic communication.
3/10/2026
Evelyn M. VERIFIED CUSTOMER
Great customer service
3/10/2026
Maria Corina. VERIFIED CUSTOMER
Very helpful
3/10/2026
Joel M. VERIFIED CUSTOMER
Service good
3/9/2026
Latoya W. VERIFIED CUSTOMER
I love Ruben energy! He's always helpful and goes out his way to make sure you received all the service you need. Ruben is very polite and always smiling.
3/9/2026
Andrea H. VERIFIED CUSTOMER
Happy with our service. Thank you!
3/8/2026
Jennifer H. VERIFIED CUSTOMER
I had a great experience at this Honda Cerritos . Trevor was so nice . He listened to my concerns and explained to me the job that was done , what was needed and made sure I knew what my options were . I will being coming back to see Trevor to get my car issues addressed. Thanks Trevor for being so professional and for taking the time with me . Trevor is a great asset to Honda Cerritos