This was the absolute worst service appointment I have ever had at norm reeves. Aaron Perez is the worst attendant I’ve ever worked with. Never followed up and had me waiting 8 hours for an OIL CHANGE, when I asked why “there’s no management so they slack off, it’s no one’s fault”. That’s were you’re wrong , it’s definitely not my fault but it’s 100% your fault. Seriously why is he allowed to be in customer service with excuses like this? I would never EVER want to get Aaron Perez again, absolutely ridiculous worker I’ve ever met. Even after I had all this patience didn’t give him any kind of grief he’s trying to tell me that I HAVE to wait for him to get OFF the phone so he can charge me and no one else can help me. Waited yet another 30 minutes for him to hop off the damn phone so I can finally leave home after wasting my entire day with this horrible service.
7/13/2024
Vanessa J. VERIFIED CUSTOMER
Everything was fast and everyone was really nice
7/13/2024
Ariana M. VERIFIED CUSTOMER
Oscar Thank You So Much For Your Help ! I was having a really bad day and you made it so much better ! Thank you again ! You need a raise !
7/13/2024
Rosalia S. VERIFIED CUSTOMER
Car is good but the waiting for a simple two things for oil change and brake change is ridiculous four hour wait may not come back
7/13/2024
Albert A. VERIFIED CUSTOMER
Extremely satisfied with the service
7/13/2024
Carolyn G. VERIFIED CUSTOMER
Satisfied with service very much, thank you!
7/13/2024
Maria Evelia. VERIFIED CUSTOMER
exelent ????service thank you
7/13/2024
Ahdy T. VERIFIED CUSTOMER
Thank you for your service
7/13/2024
Edwin G. VERIFIED CUSTOMER
They have excellent service and very friendly staff
7/13/2024
Lillian D. VERIFIED CUSTOMER
Satisfied
7/13/2024
Roger R. VERIFIED CUSTOMER
Staffs are very helpful and keep me updated. I always have pleasant experienced when I come for my car’s service. I know I can trust them and not to worry about anything.
7/13/2024
Karla B. VERIFIED CUSTOMER
The truck i bought need to come fully equipped for the purpose a truck is bought for which is towing and carrying heavy things now they are telling me that I need to go out there to find someone to install the towing cables because they won’t do it in there what a shame on you! 1st and last vehicle I buy there… No other company does this with a brand new vehicle they barely gave me 2 years oil change and at Nissan my friend got oil changes for the lifetime of the vehicle… speechless, all my previous vehicles have had the best experience ever but Honda is uptight, service people treat you like they are way underpaid and you should be thankful for them doing you a great favor, all the customer service people the same sound like they hate their job, as much as love the truck the service and customer service is a complete turn down for me.
7/12/2024
Karen C. VERIFIED CUSTOMER
Thank you. One question though- I didn't receive the inspection report I usually do that lists all areas in green yellow or red. If you could email or text me that report I'd appreciate it. ****-****-xxxx
Karen C
7/12/2024
Araceli P. VERIFIED CUSTOMER
Christina was understanding and kind. Very professional
7/12/2024
James Oliver. VERIFIED CUSTOMER
It wasn’t until after I got home that I realized I made an appointment in Huntington Beach instead of Cerritos. The staff there at Cerritos never let me know that. I was in and out with no problem. Thanks for making the process seamless for me.
7/12/2024
Rocio R. VERIFIED CUSTOMER
Trevor is very professional and is patient to answer all my questions and concerns I had
7/12/2024
Karen G. VERIFIED CUSTOMER
Exceptional service. Very professional. Thank you Trevor Rodriguez.
7/12/2024
Joyce Z. VERIFIED CUSTOMER
We appreciate Thanh’s attentive and caring service.
7/12/2024
Rosa S. VERIFIED CUSTOMER
DID NOT SCREW ON THE SCREW AFTER OIL CHANGE AND ALL MY OIL
LEAKED AND IM STUCK WITH NO OIL YOU GUYS RUINED MY ENGINE
7/12/2024
Carl C. VERIFIED CUSTOMER
All I'm saying is that I was not COMPLETELY satisfied. You folks are representative of the only kind of service available anymore.That is to say all that matters anymore is the bottom line. Good customer service is not a reality nor can it be anymore. Not your fault, that's just the way it is now